BMW of San Diego

The capability to schedule a service within the same week was great. Didnt have to wait a month out for an appointment and the time it took for the service to be completed was almost exactly the estimate giv was great. Didnt have to wait a month out for an appointment and the time it took for the service to be completed was almost exactly the estimate given on the phone. More

I had Chris L. In the beginning and was a pleasure. He listened to my concerns and arranged the proper service. Art at the pick up had the best customer service I have had from a ‘luxury brand’ in a long listened to my concerns and arranged the proper service. Art at the pick up had the best customer service I have had from a ‘luxury brand’ in a long time. He showed me all the car’s functions and how to go from Automatic to Manual. Now I actually know what the service signs actually mean as I guess I don’t have an obvious oil change light. Also enjoyed the lounge upstairs to work while I waited. Was overall a really good experience. More

I had a great experience at BMW OF SD and would recommend them to everyone. They were friendly, prompt and very thorough. The price was also comparable. them to everyone. They were friendly, prompt and very thorough. The price was also comparable. More

Your personal adviser, Chris Levy, was very helpful and personable. I appreciated his help and recommendations for my 2016 BMW. I was very pleased with the services performed and the care taken with the ca personable. I appreciated his help and recommendations for my 2016 BMW. I was very pleased with the services performed and the care taken with the car. See you again soon!! Vince Marchetti. More

The experience at BMW San Diego was top notch! I could not be happier with the experience from start to finish. Great staff great dealership, Thank you Jeff Vedenoff for the wonderful customer service in not be happier with the experience from start to finish. Great staff great dealership, Thank you Jeff Vedenoff for the wonderful customer service in getting me the car I wanted the way I wanted it! More

This was one of the worst dealerships that I have dealt with when trying to obtain a lease quote on a new BMW. Ryan Littlefield replied to my online inquiry for a lease quote on a particular vehicle they with when trying to obtain a lease quote on a new BMW. Ryan Littlefield replied to my online inquiry for a lease quote on a particular vehicle they had. Ryan's offer was nothing short of an insult. When I called him out on it, he miraculously adjusted the amount to a lower, yet still overinflated quote. He then tried the "name your own price" scheme that's more suitable at a Toyota dealership than it is at BMW. After I replied, he never sent a response. The GM of the dealership, Tracy Moorman , was made aware of this by me, and he advised that someone from management would follow up with me. Stephen Kang, the sales manager sent me one email with absurd terms again. Once I responded to him, he never made an effort to continue the conversation. After all this, my spouse sent Mr. Kang an email, which also went unanswered. The final straw was when I sent a direct email to the general manager again, where I emplaned in great detail what transpired with his so-called management staff, and how they basically blew me off. To this day, 3 days later, the general manager has yet to respond to my email. Bottom line: BMW of San Diego does not want your business. More