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BMW of San Diego

San Diego, CA

2.7
460 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 460 reviews

November 14, 2020

Excellent customer service. Make an appointment, no waiting, service is completed within the time estimated and at the exact quoted price. No sudden add-ons. Caroline Cook and Josh Garza were both ex More

by jfiorito3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Garza, Caroline Cook
Nov 15, 2020 -

BMW of San Diego responded

Thank you for the great review. We will be sure to thank Caroline and Josh for providing you with excellent service. We look forward to working with you again.

November 13, 2020

Fantastic customer service in San Diego! Had the best experience getting my X3M Competition serviced, would 100% recommend coming here for anything BMW related. Chris Levy was awesome! More

by kstrom94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy, Sean Weaver
Nov 14, 2020 -

BMW of San Diego responded

Thank you for the amazing review. We will be sure to thank Chris for providing you with the best service. We look forward to working with you again.

November 12, 2020

Andrew Kim was our service advisor. We took our X1 in for a air bag recall and our M235i in for routine maintenance on back to back days. He was excellent to work with and we would recommend home highly More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Kim
Nov 13, 2020 -

BMW of San Diego responded

Thank you for the great review, John. We will be sure to thank Andrew for providing you with excellent service. We look forward to working with you again.

November 11, 2020

My advisor Gary James takes great care to make sure that everything goes smoothly with fixing my car. We have worked together over 14 years and I give him my highest rating. His attention to detail and his More

by Katyellisx3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary James
Nov 11, 2020 -

BMW of San Diego responded

Thank you for the great review, Katy! We are so happy to see that Gary went the extra mile to ensure your car was back in top-notch condition. We appreciate the fact that we have earned your loyal business over the last 14 years, and we look forward to working with you again.

November 10, 2020

Whenever I go in for service, I always ask for Kenji as my service agent! Kenji is very honest and friendly! Thanks Kenji ! Arden Reilly More

by ardenkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenji
Nov 11, 2020 -

BMW of San Diego responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

November 10, 2020

It was really all about my sales person. He was so terrific and I already preferred BMW SAN DIEGO but working with him made it all that much better 10 stars to him. More

by Jeremyhouseesq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sepehr
Nov 11, 2020 -

BMW of San Diego responded

Jeremy, thanks for sharing your car-buying experience with Sepehr! Enjoy your new ride! Don't hesitate to reach out to us when we can work with you down the road!

November 07, 2020

I received Prompt attention. My service advisor, David, was thoroughly professional, courteous, and enthusiastic. I received priority because I had decided to wait rather than take the offered ride home. More

by howardlyoungjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truesdale
November 06, 2020

Everyone was helpful and easy to work with. Car was done quicker than expected which was nice. I will definitely be back for any other issues or maintenance that needs to be done. More

by CarFunn78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 06, 2020 -

BMW of San Diego responded

Thank you for the great review! We are happy to see that our service was timely and our team personable. If we can assist you further, please be sure to let us know.

November 06, 2020

I have always had excellent service from BMW San Diego and have been leasing from the same dealership for over twenty years. They are extremely knowledgeable and always courteous More

by Detailsbyothers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Garza, David Trusdale
November 06, 2020

My service advisor was not the most friendly. When he Hollered my name in the lobby, I walked up to him and he didn’t even say hello or how are you, nor did he even introduce himself to me. He just start More

by Victoria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 07, 2020 -

BMW of San Diego responded

Victoria, I regret to learn about the level of service you feel that you received on your recent visit. Given the opportunity, I would like to speak with you about your experience. Please email me at wasaro@penskeautomotive.com. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

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