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BMW of San Diego

San Diego, CA

2.7
460 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 460 reviews

January 01, 2021

BMW San Diego was terrific. Sam Ketenjian was my Service Advisor, he was great: Efficient, a good communicator, knowledgeable and friendly! Highly recommend Sam and BMW San Diego! More

by brucejbarta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ketenjian
Jan 02, 2021 -

BMW of San Diego responded

Thank you for the excellent feedback, Bruce! We will be sure to let Sam know how pleased you are with his consummate service. Your recommendation of BMW of San Diego is truly appreciated; please come back at any time.

December 31, 2020

Quick and easy getting an appt for an oil service. Friendly staff and a loaner vehicle make the whole process of taking your car in seamless. More

by X5driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy
Jan 01, 2021 -

BMW of San Diego responded

Thanks for sharing your seamless and easy service experience with Chris! We're ecstatic to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

December 31, 2020

Extremely helpful and caring. Very responsive. No pressure. Good pricing. Frank D is a pleasure to work with. He is very knowledgeable and listens to you. More

by Gregg S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Daymia
Jan 01, 2021 -

BMW of San Diego responded

Gregg, thanks for taking the time to share your pressure-free experience with Frank! Enjoy your new ride! Please do not hesitate to reach out to us when we can work with you down the road!

December 31, 2020

Great experience and amazing customer service. Chris listened to all my concerns and took care of them. He also keep me updated on a daily basis. I would definitely recommend him. More

by samir_d84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy
Jan 01, 2021 -

BMW of San Diego responded

Thank you so much for your feedback! Chris and our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2020

The service was quite good. Finance was great, except the timing which was longer than expected. My new BMW has a great body style and features. More

by wilzahmar8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 30, 2020 -

BMW of San Diego responded

Thank you for the great review! We are happy to learn that you are pleased with your new BMW and the service the BMW of San Diego team provided you. Congratulations on your purchase; we look forward to working with you again.

December 30, 2020

Brought my car in for regular maintenance and to check out an odd noise. Service advisor dodged my calls, refusing to update me on status and then lied about progress even though no work was done. Kept More

by CJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arturo Esquivel
Dec 30, 2020 -

BMW of San Diego responded

CJ, Thank you for sharing your review with us. I look forward to speaking with you directly about your experience. Thank you, Ana Garcia Service Director BMW of San Diego ana.garcia@penskeautomotive.com

December 28, 2020

great! nice top notch friendly customer service. went to renew my lease and was in and out in a matter of 90 minutes. will see you back in 3 years! More

by walid_chlioui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 29, 2020 -

BMW of San Diego responded

Thanks for this outstanding review! Congratulations on your new lease!

December 24, 2020

Great service. Friendly, professional and got a great deal. Did not have any bs like vin window etching, nitrogen fee, protective apliques and etc like some other dealers. Just plain get what you walked More

by z3rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 24, 2020 -

BMW of San Diego responded

Thank you for the great review! We are happy to learn that Matt provided you with straight-forward service. Congratulations on your new vehicle; BMW of San Diego looks forward to your next visit.

December 24, 2020

Location was excellent, auto inventory was plentiful, sales staff was courteous, and informative, and support staff was very informative in checking me out on the X3. Loving the new auto and glad of the More

by BMW-Dude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Berry Wood, Dauffne, Marry Riggs, where all professional and considerate through out the purchasing experience.
Dec 25, 2020 -

BMW of San Diego responded

Thanks for taking the time to leave feedback for BMW of San Diego. Please don't hesitate to reach out to us if there's anything more we can do for you or your BMW X3. Congratulations and happy driving!

December 24, 2020

Caroline was great. I was greeted immediately. Turned over to Caroline and the service was finished sooner than expected. The waiting area was clean and quiet. Hi More

by mpderisi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline, Sean Weaver
Dec 25, 2020 -

BMW of San Diego responded

Hi, thank you for taking the time to leave a review for us at BMW of San Diego. We're happy we could meet your expectations. We are stoked you had a great experience with Caroline. Have a wonderful day!

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