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BMW of San Diego

San Diego, CA

4.1
477 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 477 reviews

May 08, 2021

The BMW of San Diego service team is very friendly and helpful. They were able to get my vehicle checked in a timely manner and gave me a loaner so as to not disrupt my day. More

by reagan.tatsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 09, 2021 -

BMW of San Diego responded

Thank you for sharing how our team at BMW of San Diego helped you with your vehicle needs. We're pleased to see we have earned your satisfaction, Reagan. If there is anything additional we can be of assistance with, please do not hesitate to reach out!

May 05, 2021

Chris was very accommodating and answers all my questions. He took time to explain everything. I'm very pleased with his service. Simply the best More

by Rokkoromero1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy
May 05, 2021 -

BMW of San Diego responded

Thank you for visiting BMW of San Diego. We are happy to know that Chris provided you with knowledgeable service. We look forward to working with you again.

May 04, 2021

Customer service was above and beyond by Arturo Esquivel. Quality interaction and great follow up communication. Upstairs waiting area - Great place to work & wait. Coffee options fantastic. Ca More

by robert.shiflet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Esquivel
May 04, 2021 -

BMW of San Diego responded

Hi there, thanks for the excellent feedback for Arturo and our team! We're so happy to know you were satisfied with your vehicle services. If there is anything else we can do for you, please let us know.

May 02, 2021

They were all very friendly and knowledgeable about their vehicles. All my questions were answered and I felt comfortable with purchasing my certified pre owned BMW. More

by Jenny K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mariscal, Sean Weaver
May 03, 2021 -

BMW of San Diego responded

Hi Jenny, Thank you for sharing your positive experience with us here at BMW of San Diego. We are thrilled that our team provided informative and friendly service. Enjoy your new BMW and we hope to see you again for any of your automotive needs.

April 30, 2021

Proactive communication. Answered all my questions very timely. Friendly & great to work with. Meghan is very knowledgeable as she learned as much as possible about our car before we got it. More

by Rrjcohen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan G
Apr 30, 2021 -

BMW of San Diego responded

Hi there, At BMW of San Diego we thank you for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear that Meghan was able to create this environment for you. Thank you for choosing BMW of San Diego and we hope to continue to assist with all of your future automotive needs.

April 30, 2021

Thanks for your kindness, service, and rapidity, I dont have to much to comment. my time there was to short, I am content with servises More

by silvia Arellano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 30, 2021 -

BMW of San Diego responded

Hello there, From our team at BMW of San Diego we thank you for your five star review. We strive to ensure that we can help our customers in a timely manner, so your satisfaction means everything to us. Thank you for choosing BMW of San Diego and we hope to continue to assist with all of your future automotive needs.

April 30, 2021

Dave was terrific! Helpful and very informative...We Dave was terrific! Helpful and very informative... We did have an issue with the loaner, but this was not Dave’s fault. All the best .... More

by Bmwservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Truesdale
May 01, 2021 -

BMW of San Diego responded

Thank you for visiting BMW of San Diego. We are happy to know that Dave provided you with excellent service. Let us know if there is anything you would like to discuss. We look forward to working with you again.

April 29, 2021

Everything went like clock work from dropping car off, see service rep, to transport home. Everyone was outstanding. Pickup was easy as well. Keep doing what your doing ✔️ More

by BP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Vela Cruz, Sean Weaver
Apr 29, 2021 -

BMW of San Diego responded

Hi there, thanks for the great review! We're so pleased to hear you had received outstanding service from our team. We are here whenever you need help.

April 24, 2021

World class service. Chris Levy (service advisor) is very passionate about his customers and kept me updated on everything that was going on. Very professional More

by mike23caballes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy
Apr 24, 2021 -

BMW of San Diego responded

We know the importance of having a great experience when servicing your car. We're so glad that we lived up to your expectations and we'll give a shout out to Chris! Thanks for your business at BMW of San Diego.

April 23, 2021

I was told the back seats were able to fold... the seller lied. They don’t!!! I feel very deceived I locked my keys and couldn’t get to the trunk because of the non-folding back seats. I lf I buy another BMW More

by Ricky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn, Sean Weaver
Apr 24, 2021 -

BMW of San Diego responded

Ricky, Thank you so much for sharing your feedback. If you wouldn't mind supplying me with your contact information, I will reach out to you as soon as possible so that we can take action to assist you with your situation. I, as well as all of us here at BMW of San Diego, appreciate your comments. I look forward to contacting you so we can work through these concerns together. Sincerely, Christine Zwiener BMW of San Diego czwiener@penskeautomotive.com

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