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BMW of San Diego

San Diego, CA

2.7
460 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 460 reviews

April 29, 2021

Everything went like clock work from dropping car off, see service rep, to transport home. Everyone was outstanding. Pickup was easy as well. Keep doing what your doing ✔️ More

by BP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Vela Cruz, Sean Weaver
Apr 29, 2021 -

BMW of San Diego responded

Hi there, thanks for the great review! We're so pleased to hear you had received outstanding service from our team. We are here whenever you need help.

April 24, 2021

World class service. Chris Levy (service advisor) is very passionate about his customers and kept me updated on everything that was going on. Very professional More

by mike23caballes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy
Apr 24, 2021 -

BMW of San Diego responded

We know the importance of having a great experience when servicing your car. We're so glad that we lived up to your expectations and we'll give a shout out to Chris! Thanks for your business at BMW of San Diego.

April 23, 2021

I was told the back seats were able to fold... the seller lied. They don’t!!! I feel very deceived I locked my keys and couldn’t get to the trunk because of the non-folding back seats. I lf I buy another BMW More

by Ricky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn, Sean Weaver
Apr 24, 2021 -

BMW of San Diego responded

Ricky, Thank you so much for sharing your feedback. If you wouldn't mind supplying me with your contact information, I will reach out to you as soon as possible so that we can take action to assist you with your situation. I, as well as all of us here at BMW of San Diego, appreciate your comments. I look forward to contacting you so we can work through these concerns together. Sincerely, Christine Zwiener BMW of San Diego czwiener@penskeautomotive.com

April 21, 2021

The purchase of the vehicle was an excellent experience, Carlos Arias is an excellent sales person very kind and patient. I recommend this BMW location More

by roselahod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Arias
Apr 22, 2021 -

BMW of San Diego responded

Hi there, We would like to thank you for your five star review of BMW of San Diego. We strive to deliver a great customer experience, therefore we are delighted to hear that Carlos was able to make this possible for you. We also appreciate your recommendation. We hope to continue to assist you with any future automotive needs.

April 21, 2021

This dealership always goes out of their way to help it’s customers. Art was a huge help this past weekend and ensured my car was taken care of before having to leave town. If it wasn’t for his dedication an More

by Rogersdavid7135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art , Sean Weaver
Apr 22, 2021 -

BMW of San Diego responded

Thank you for the excellent review, David! Your safety is our priority and we are so pleased to see that Art made sure your car was in top-notch condition before your trip. If BMW of San Diego can do anything else for you, don't hesitate to let us know.

April 19, 2021

Great experience, professional loaner cars for scheduled maintanance when a lot of dealers have stopped providing that service. Overall I would go back to this dealership. More

by tmschuetz2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Five stars
Apr 20, 2021 -

BMW of San Diego responded

Hi there, thanks for the five-star review! We're glad to hear you had a great experience with our team. We are here anytime you need help.

April 19, 2021

Great service from start to finish!Easy to make Great service from start to finish! Easy to make appointment, fast service, nice staff clean location! Good communication. They listen and understa More

by sschulze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline
Apr 20, 2021 -

BMW of San Diego responded

Hello there, we appreciate your five-star review! It was a pleasure working with you. If there is anything else we can help you with, please let us know.

April 19, 2021

Needs to wipe the fingerprints by the driver sides door handles and by the engine hood...Friendly service advisor Mr. Samuel Ketenjian, hope to see him again for my next car service visit..Nice and clean r More

by rolandobasa2015@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Ketenjian
Apr 20, 2021 -

BMW of San Diego responded

Hello, thank you for sharing your feedback with us. We're glad to hear Samuel has given you excellent service. We will be sure to share your comments with our Management Team. We look forward to serving you again in the future.

April 18, 2021

Jayson went out of his way to expedite getting my car repaired and always communicated with me every step. It was a very stress free experience! More

by lisa5185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson Vale Cruz
Apr 20, 2021 -

BMW of San Diego responded

Lisa, we greatly appreciate your outstanding review. We are so pleased Jayson provided you with such a positive experience. We sincerely value your business and look forward to your next visit!

April 15, 2021

For an excellent customer experience on a previosly owned vehicle, Charles Webb is the person to work with., he made the purchase experience smoothe and easy. More

by fsgroup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Webb
Apr 16, 2021 -

BMW of San Diego responded

Thanks for sharing your excellent, smooth, and easy experience with Charles! We hope you continue to love your new ride! Please do not hesitate to reach out to us when we can work with you down the road!

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