BMW of Salem - Service Center

Excellent service Gary in service is so helpful and always calls to let me know car is done even though I left it for the entire day. He also confirms if I need a ride Gary in service is so helpful and always calls to let me know car is done even though I left it for the entire day. He also confirms if I need a ride to and from work which is always on time. Excellent service department. More

Your team is great Perfect experience. Dropped off the X5, got a ride back to work. Got a call back and a ride when it was ready. All timely. A++ Perfect experience. Dropped off the X5, got a ride back to work. Got a call back and a ride when it was ready. All timely. A++ More

Professional I always feel like they're professional, courteous, and don't worry they're talking advantage or misrepresenting anything. That's huge when dealing w I always feel like they're professional, courteous, and don't worry they're talking advantage or misrepresenting anything. That's huge when dealing with dealer service departments. More

Maintenance made easy Great job getting me in and quickly and making it a pleasant all around experience. Wait was short and there is a nice waiting room with refreshments. Great job getting me in and quickly and making it a pleasant all around experience. Wait was short and there is a nice waiting room with refreshments. More

Honesty, integrity and moral fortitude..at a car dealership? My wife and I put all of our belongings in storage and decided to explore these United States. We left Boston, MA in our high mileage 2007 X5 and hit My wife and I put all of our belongings in storage and decided to explore these United States. We left Boston, MA in our high mileage 2007 X5 and hit the road pulling a 27' travel trailer. Now as you may imagine, our X5 wasn't really designed for this and we had several problems requiring service stops along the way, the worst being that the self-levelling airbag suspension needing to be replaced. I probably blame us for unwittingly exceeding the weight restrictions. ANYWAY my point is that we have visited many dealerships and many service departments across the country, we've experienced the good, the bad and the plain ugly and I can say without equivocation that meeting and working with Chris Wright was one of the high points. I truly hope that his employer holds him in the high esteem that he is due. He is a gentleman, exquisitely proficient at his job and an enormous asset to the Lithia group and the BMW brand. In my opinion he achieved the improbable; redeeming a bad first impression. This is not an easy task especially with someone such as myself. In my experience when things start bad, they usually continue badly and then conclude worse, the best advice is to get out early and quit while you're ahead. This was not the case in this instance. Bravo Chris. More

Salem BMW - Don't Hesitate, just GO check them out Great modern facility with helpfull and knowledgeable staff. Christopher and service staff is beyond compare. A+ across the board and highly recomme Great modern facility with helpfull and knowledgeable staff. Christopher and service staff is beyond compare. A+ across the board and highly recommended by this satisfied X5 owner More

Great experience with Tim Tim was most helpful. A fine BMW representative. I trust the service department to always get it right. I enjoyed my visit. I will definitely come ba Tim was most helpful. A fine BMW representative. I trust the service department to always get it right. I enjoyed my visit. I will definitely come back again. More

Review I got good service at the dealership they were an outstanding bunch of people to deal with they answered all my questions and provided great servic I got good service at the dealership they were an outstanding bunch of people to deal with they answered all my questions and provided great service More

Quality service and great staff. Excellent service department with knowledgeable service advisors and exceptional technicians. Easy to make appointments and the repairs done on time. Excellent service department with knowledgeable service advisors and exceptional technicians. Easy to make appointments and the repairs done on time. Shuttle service to downtown or other destinations. More

Review of Recent Service Appointment with BMW, Salem The service and responsiveness was excellent. The BMW service representative, Gary Glaze, was attentive to my needs, explained what was needed, checke The service and responsiveness was excellent. The BMW service representative, Gary Glaze, was attentive to my needs, explained what was needed, checked with me if I needed a loaner vehicle, and made sure I knew the service facility as I waited for my vehicle. More