BMW of Salem - Service Center

Exceptionally friendly staff Everyone was so friendly and helpful, the facility as bright attractive, nice waiting area. Took a look at a new X3 while waiting for service on my X5 Everyone was so friendly and helpful, the facility as bright attractive, nice waiting area. Took a look at a new X3 while waiting for service on my X5 - nice. More

Worth the drive from Beaverton just to be treated well A little history here. I've followed the Service Mgr, Chris Wright from the old Delon to a BMW dealership in Beaverton and thankfully back to Salem. A little history here. I've followed the Service Mgr, Chris Wright from the old Delon to a BMW dealership in Beaverton and thankfully back to Salem. I've purchased two vehicles from Jim Mannheimer and have only purchased from other BMW dealerships when Salem didn't have what I wanted in stock. Recently took in a new to me X5 with OFH gasket leak and VCG leak. I knew it wouldn't be a cheap visit, but it needed to be done and the other BMW dealership much closer to me quoted me about $150 more for the same repairs. While waiting and working on my computer a wonderful young lady approached me and offered their new continental breakfast with fresh pineapple, granola/yogurt and pastry. As noon approached, she again approached and apologized for interrupting me and offered me a variety of catered sandwiches and fresh salads! Needless to say, my vehicle wouldn't be done for the day so I hopped the Cheeriots Express to Wilsonville and my wife picked me up. Kenzie sent me a text the next morning assuring me the vehicle would be done around noon to help me not have to deal with Friday afternoon commute traffic. When my wife and I arrived the car was ready and washed. I was greeted by the receptionist who remembered me from the day before (I'm not sure if she is Erin) and she offered both my wife and I lunch again from a variety of sandwiches and salads. She is so very enthusiastic and a great representation of the kind of people working there. I have no issue at all with the drive especially when we are always treated like truly valued customers. My only 'complaint' would be the limited number of loaner cars available. Dealing with the dealerships in Beaverton and downtown PDX is nowhere near the positive experience of Salem whether it is purchasing a vehicle or getting service performed. More

Excellent Service Writer. Very Professional Manner. Don't waste your time driving to BMW of Portland. I live in Seaside, and the service is far superior to that foung in Portland or Beaverton. Great S Don't waste your time driving to BMW of Portland. I live in Seaside, and the service is far superior to that foung in Portland or Beaverton. Great Staff. I'll be back, Thanks. More

In and Out! They did a great job taking care of my BMW and we were in and out in the time they predicted! Will try to go back! They did a great job taking care of my BMW and we were in and out in the time they predicted! Will try to go back! More

Great customer service Gary Glaze provides excellent customer service with a smile and very knowledgeable of BMW vehicles. He kept me well informed of the status of my vehic Gary Glaze provides excellent customer service with a smile and very knowledgeable of BMW vehicles. He kept me well informed of the status of my vehicle throughout the process of the repair. More

Provided lunch while we waited for a brake fluid change! It isn’t the most spacious or luxurious waiting area I have ever been in, but they actually provided us with lunch while we waited. Super nice people It isn’t the most spacious or luxurious waiting area I have ever been in, but they actually provided us with lunch while we waited. Super nice people! More

Pleasant I was there for oil change. It went smoothly and I was satisfied with the service. I look forward to my next visit. Everyone is friendly and efficient I was there for oil change. It went smoothly and I was satisfied with the service. I look forward to my next visit. Everyone is friendly and efficient. More

Courteous & Professional From the service department personnel to the dealership's receptionist, all were so prompt, courteous and professional. They make waiting for a ser From the service department personnel to the dealership's receptionist, all were so prompt, courteous and professional. They make waiting for a service appointment to finish a pleasurable experience! More

Oil change We arranged to have the oil changed and this was accomplished without issue. We chose to wait for the work to be completed and it required about 1.5 We arranged to have the oil changed and this was accomplished without issue. We chose to wait for the work to be completed and it required about 1.5 hours. The lounge area was busy and seating was limited. More

First service, great service We had our first schedule service on our X3 and could not have been happier with the experience. Tim Weir greeted me when I arrived, reviewed the work We had our first schedule service on our X3 and could not have been happier with the experience. Tim Weir greeted me when I arrived, reviewed the work to be done and showed me where I could work while waiting. During the service he texted a number to me that I could use to check on the status of my vehicle or ask questions. I took him up on his offer and asked a question about cleaning the dye that had transferred from our jeans to the seats. When my car was ready he reviewed what had been done and had an answer to my question. His first recommendation was to try Neutrogena makeup remover pads. If that did not work, he said to call and schedule an appointment to have the seats cleaned, which would be included in our coverage. As it turns out, the Neutrogena pads worked great. More