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BMW of Salem - Service Center

Salem, OR

4.8
445 Reviews

445 Reviews of BMW of Salem - Service Center

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June 17, 2022

As always, everyone was friendly and professional. I was out of town and my wife had an emergency with the engine getting hot. They treated her respectively and communicated with me regarding the repa More

by Garey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie was great - Five stars for her as well!
Jun 18, 2022 -

BMW of Salem responded

Garey, we here at BMW of Salem are pleased to have been able to help with your engine troubles. We strive to always provide the best communication and respect to our customers. We are delighted to have you as a happy and valued customer.

June 10, 2022

Work always done perfectly the first time. Aaron, service technician, always pleasant to deal with and knowledgeable. More

by Dinka
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

BMW of Salem responded

Hello Dinka, Your safety and satisfaction are our top priorities, and we truly thank you for complimenting our work. Aaron will sincerely appreciate the compliments and all of us here at BMW of Salem look forward to continue caring for your vehicle.

June 09, 2022

Great experience! I purchased my car at a dealership in Portland, but chose Salem for service for convenience. I will be back! I had a fantastic experience from the mo More

by Votegirod
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashlie Menzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

BMW of Salem responded

Hello, It's our pleasure to have provided you a thoroughly fantastic visit at BMW of Salem. Thank you for trusting us with your vehicle's care. Travel safe and we'll see you again next visit.

June 06, 2022

Very courteous and knowledgeable staff. They get me in and out for an oil change, every time. I appreciate that they value my time. More

by ian.fernandez76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gomez
Jun 07, 2022 -

BMW of Salem responded

Hello Ian, We understand your time is important, and it's our pleasure to help get you quickly and safely back on the road. Thank you very much for trusting BMW of Salem with your vehicle's care and leaving the team thoughtful feedback. Travel safe and we'll see you again next service.

June 04, 2022

BMW is a best place for fix your car, it has a good service and a pleasant atmosphere. More

by Gabriel.l2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

BMW of Salem responded

Hello Gabriel, Thank you for your business and thoughtful feedback. It's our pleasure to help care for your car at BMW of Salem and we look forward to your next service.

May 26, 2022

As always The best service staff and top quality work every time. I would not consider going anywhere else for my service needs. More

by sean.ostler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Kellner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

BMW of Salem responded

Hi Sean, As always, it's our pleasure to be of service in helping to care for your vehicle. We love hearing our commitment to providing guests exceptional assistance and top-quality work has been met throughout your visits and look forward to seeing you again next time at BMW of Salem.

May 25, 2022

Would recommend that if a “hand wash” is offered the wheels be a part of this service. This was my only disappointment. I rewashed and shouldn’t needed too. More

by cwc973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 27, 2022 -

BMW of Salem responded

Hello, Thank you for your business and constructive feedback. We’re always working to improve services provided to our valued guests. We will be sure to take your suggestion into consideration, and I sincerely apologize for your disappointment. If you would like to speak with me further about this matter or offer any other suggestions, please reach out to me at the number below. Chase Petersen Service Manager 971-273-4377

May 24, 2022

Great service advisor and technician, repair done on time and having a loaner was a great help. More

by DM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Summerfelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

BMW of Salem responded

Hello DM, Thank you very much for trusting us with your car's care. We want our guests to enjoy timely, first-class service whenever they visit and it's nice to hear we met that commitment. Travel safe and please let us know whenever we can be of assistance again at BMW of Salem.

May 18, 2022

Repair was completed on time and at the estimated price. Service persons were amicable and professional. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Goldman
May 19, 2022 -

BMW of Salem responded

Hi Randy, Thank you very much for choosing BMW of Salem to care for your vehicle. We're happy to see you enjoyed timely, amicable and professional service from our team and we look forward to assisting you again in the future.

May 13, 2022

That do a great job. Gary in the service department does a great job with communication and follow up. More

by Wwbarro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

BMW of Salem responded

Thanks for the fantastic feedback about your experience with Gary!

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