BMW of Salem - Service Center

Our car went in for a service issue that was supposedly fixed before we bought from Tigard. Not trusting Tigard we went to Salem. The service department, our service rep was Aaron, very helpful, honest and fixed before we bought from Tigard. Not trusting Tigard we went to Salem. The service department, our service rep was Aaron, very helpful, honest and loyal to BMW. The only options was to ask for help due to the never ending safety issues with the car we needed to get out of it. James, Brian and Craig were the best to work with. With James being the sales manager and finance manager, while the fiance manger involved in an accident. After the horrible experience with working with buying from Tigard BMW, James stepped up to remedy the car that Tigard should not have sold as road safe. We bought a new X5. They understood what we had been through with dealing with Mr. Higgins at Tigard and how he had tarnished the reputation of BMW. Salem did not have to help us out but they believe in the company they represent and work for. Thank you Salem from the bottom of our heart. More

I was impressed with the quality of service. Aaron communicated every step of the way! Aaron communicated every step of the way! More

I have had great service from salws and reasonably good service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which comes eithr in spray or tube to apply to seal gasket after cleaning to refresh rubber and is part of regulator maintenance; no clue obviously no or minimal knowledge More

Really nice, clean and professional place. Makes the wait for the service to be completed comfortable and elevated Makes the wait for the service to be completed comfortable and elevated More

Aaron in service was amazing. The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of servi The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of service as my first experience with them. More

I have been using the BMW service team since 2003. I appreciate the training the service techs receive. I also appreciate that the BMW app provides notice that service is needed. Aaron provided suppor I appreciate the training the service techs receive. I also appreciate that the BMW app provides notice that service is needed. Aaron provided support for the services required. I would like to see the name of the service tech/mechanic on my invoice to acknowledge his service. More

Our work was done as requested and on time, we can recommend the service dept. recommend the service dept. More

I have been going to BMW Salem since 2016. The service center advisors have always been knowledgeable, helpful and trustworthy, except for the advisor I had last year. I noticed he is no long The service center advisors have always been knowledgeable, helpful and trustworthy, except for the advisor I had last year. I noticed he is no longer with the dealership. The advisor I had this year restored my confidence and trust with the excellent service I have experienced in the past. Thank you Daniel for your help with my 80,000 mile service. More

Great customer service and a great service department. I will continue to bring my cat there for service. I will continue to bring my cat there for service. More

The service dept. at BMW of Salem is top notch. Aaron worked out all the details with the warranty coverage, and arranged for a loaner while my car was being serviced. at BMW of Salem is top notch. Aaron worked out all the details with the warranty coverage, and arranged for a loaner while my car was being serviced. More