BMW of Salem

Pésima atención al cliente . No me gusto el trato de atención , una experiencia incomoda , no podían ver con claridad el problema del vehículo , además el trato al cliente no fue No me gusto el trato de atención , una experiencia incomoda , no podían ver con claridad el problema del vehículo , además el trato al cliente no fue de mi agrado More

friendly and timely walk in they give me a new loaner car, and very knowledge about my car. love that the service center clean and friendly. thank you walk in they give me a new loaner car, and very knowledge about my car. love that the service center clean and friendly. thank you More

Laid back. Easy Eli Gaspar was my sales men and was so easy to work with. Made it very easy. And fast! Would highly recommend him. To any one looking to buy Eli Gaspar was my sales men and was so easy to work with. Made it very easy. And fast! Would highly recommend him. To any one looking to buy More

Awkward..... Dropped off vehicle and was given a ride home by a very friendly employee. Didn't receive a call that service was done which would have been nice. Whe Dropped off vehicle and was given a ride home by a very friendly employee. Didn't receive a call that service was done which would have been nice. When I arrived our service rep was dealing with "something" and she was unable to to talk with me as she said it was personal. So I respected this and talked with Chris for a bit before she asked to talk with him. After waiting for some time I finally went to Gary and the paperwork had been completed so it was an easy check out and go. More

Timely and efficient Kenzie was great to work with! She was able to keep to my scheduling needs. Suggested tires here soon and was able to recommend some that are in the b Kenzie was great to work with! She was able to keep to my scheduling needs. Suggested tires here soon and was able to recommend some that are in the budget. Looking forward to coming back to work with her again! More

Great service center I have taken my car into the BMW of Salem dealership for service on a couple occasions. Each time I have had Kenzie as a service advisor. She is a g I have taken my car into the BMW of Salem dealership for service on a couple occasions. Each time I have had Kenzie as a service advisor. She is a great service advisor, as she is professional, courteous, and knowledgeable about BMW service. Regarding the actual service performed, I don't have any complaints, it has always been done on time and I have not had any issues with the quality of the work. I don't have any experience with the sales department, as I have not purchased any vehicles here. More

nightmare used vehicle We traded in a 530i for a newer BMW. The salesman said that the car we chose was inspected and was in excellent shape. We inquired about the excessive We traded in a 530i for a newer BMW. The salesman said that the car we chose was inspected and was in excellent shape. We inquired about the excessive noise while driving and were told that this was normal for the 3 series. Later that year we dropped into a local tire dealer to have our tires rotated and they found that the right front wheel bearing was completely gone and that was where the noise was coming from. Then we had to replace all the coils in the engine and we received a recall for the air bag, which was 1 1/2 years ago, now just getting fixed. Then last month the heater/ defroster quit working. So we took it back to the dealership and we find out this is another recall item. The notice we received states that there is no remedy available. So we are making payments on a car we cannot drive, is still in the shop and will be till repaired and we are stuck driving a rental. Not too happy with BMW overall but the service department is amazing. Friendly and apologetic for the trouble we are having. Always steps up to help us get through the problem More

Premier dealer I bought an beautiful preowned BMW. I saw it online and worked with Jeff. I got an amazing price on it. It was practically new looking and I keep find I bought an beautiful preowned BMW. I saw it online and worked with Jeff. I got an amazing price on it. It was practically new looking and I keep finding more things I love about this car. It was easy and relaxed. They didn't try yo sell me on something I didn't need or want. I did sign up for the lifetime oil changes which was a deal as well. The service and finance team were great as well. Could not have asked for a better experience. More

smooth and professional TJ was an excellent sale person the entire dealership is clean and very professional all employees we encountered were polite and eager to help us. TJ was an excellent sale person the entire dealership is clean and very professional all employees we encountered were polite and eager to help us. More

Great local dealership Friendly and quick service. I was able to view some new models while waiting. Good snacks selection. Good coffee machine. I always enjoyed visiting t Friendly and quick service. I was able to view some new models while waiting. Good snacks selection. Good coffee machine. I always enjoyed visiting this dealer. More