BMW of Salem

Professionalism, Not Snobbery My wife and I have been searching for a used vehicle that would hit a number of changing needs as our oldest is going to college in the fall. We'd do My wife and I have been searching for a used vehicle that would hit a number of changing needs as our oldest is going to college in the fall. We'd done some shopping with a (very) nearby dealership that falls under the same Lithia ownership umbrella and were shocked at the difference styles of management. In contrast to that experience, Eli provided a top notch experience from start to finish. We arrived at a number that was agreeable within 15 minutes of sitting down. There was no smoke and mirrors. No insulting discussions explaining "how the business works". No hours of waiting for the sales manager to come to a decision. Furthermore, when I had to wait nearly an hour for a call from my wife who was in a meeting, they applied absolutely no pressure and we just chatted about cars along with Jim, another salesman there who appears to know every known fact about automobiles - BMW's or otherwise. Finally, dealing with Daniel in the "Papers Department" was ironically, an enjoyable experience. It's important to note that the entire transaction was for a vehicle that cost less than $20,000, yet it felt like some of the purchases we'd made when we didn't have a kid in college. We drove away with a freshly detailed, fully inspected BMW i3 that felt brand new. I'll be back. (And not like Arnold, either.) More

Love this Dealership! Always positive! Always clean! Always striving to give the best service possible! I could go on but that would be redundant. The staff at BMW of Salem Always positive! Always clean! Always striving to give the best service possible! I could go on but that would be redundant. The staff at BMW of Salem are the most professional of any business I have ever experienced. And the beautiful building is always a pleasure to visit! Thank you for being one of the best businesses I have ever dealt with! More

Excellent customer service, as usual. Kenzie in the service department is always friendly and efficient. Thank you! Very accommodating with getting me in quickly for service. Appreciate th Kenzie in the service department is always friendly and efficient. Thank you! Very accommodating with getting me in quickly for service. Appreciate the timely and friendly shuttle staff. More

Service department is awesome! BMW of Salem is quite simply one of the finest automobile dealerships I have ever been involved with. The service is always top notch and the staff i BMW of Salem is quite simply one of the finest automobile dealerships I have ever been involved with. The service is always top notch and the staff is courteous, respectful and friendly. More

New ride Found a CPO vehicle on line at another BMW dealer in Bend,OR. I expected to drive the long distance the make the deal. Surprise! Jon put an excellent Found a CPO vehicle on line at another BMW dealer in Bend,OR. I expected to drive the long distance the make the deal. Surprise! Jon put an excellent deal together right here, shipped the vehicle and sorted the deal in a week! Very pleased. These are people I can work with. More

trade in My 535 had a leak in the transmission at 50,000 miles, they fixed it and it began to leak again at 75,000 miles. BMW wouldn't stand behind the fix ( My 535 had a leak in the transmission at 50,000 miles, they fixed it and it began to leak again at 75,000 miles. BMW wouldn't stand behind the fix (should have replaced the transmission under warranty at 50,000) so the dealership made good on the brand promise and got me into a new vehicle for the price I felt was fair. Much thanks to Kenzie in service and TJ in sales. More

Replacing headlight Aaron got me in quickly and the replacement was completed in less than a half hour. It was great to not have to make it a lengthy process. Aaron got me in quickly and the replacement was completed in less than a half hour. It was great to not have to make it a lengthy process. More

Great speedy service I brought my car in for a service and everything was finished quickly to my satisfaction. I then ended up purchasing another car and again it was quic I brought my car in for a service and everything was finished quickly to my satisfaction. I then ended up purchasing another car and again it was quick and painless. More

Fair, courteous treatment in a bright clean environment Found a trade at BMW Salem. Was responded to by Ryan promptly and politely. Made a fair offer and the car was prepared and delivered in beautiful co Found a trade at BMW Salem. Was responded to by Ryan promptly and politely. Made a fair offer and the car was prepared and delivered in beautiful condition. Very happy with my choice and their service! More

My experience buying a car was great! Great team! Made me feel comfortable. Took the time to really find and give me what I wanted. Amazing customer service. Team was very professional. Great team! Made me feel comfortable. Took the time to really find and give me what I wanted. Amazing customer service. Team was very professional. More