BMW of Salem

They care and it shows in the overall customer experience… I have high expectations when dealing with people in the car businesses. My own business, has been a success, largely as a result of the focus we put I have high expectations when dealing with people in the car businesses. My own business, has been a success, largely as a result of the focus we put on providing an exceptional customer experience. My driving experience continues to be exceptional because I drive a very satisfying BMW and because of the exceptional way I’m treated by Gary and the Service team at BMW of Salem. Excellent communication, technicians that are friendly and engaged and business processes designed to proactively resolve issues related to my car, which by the way, has been very reliable over the past 7 years of ownership. I would also like to add, that having formerly been employed as a Customer Experience Manager for Mercedes-Benz, I know how difficult it can be, to consistently perform in what can best be described as a dynamic environment, with very demanding clients like myself. The communication and quality of service work Chris and his team provide, is truly as remarkable and unique among car dealerships and independent repair shops. More

Timely and professional Makenzie Thompson always provides outstanding support and customer service. She knows the cars, parts and what needs to get done. She is a great repre Makenzie Thompson always provides outstanding support and customer service. She knows the cars, parts and what needs to get done. She is a great representative of BMW. More

Oil change The service was great. There were a few items of service I was concerned about with my car and they checked them, but they didn't try to get me to pur The service was great. There were a few items of service I was concerned about with my car and they checked them, but they didn't try to get me to purchase things I didn't need. More

KENNY KLINK IS A GEM I Had a fantastic visit. yesterday as I've been struggling with the balance issue on some aftermarket wheels and hub centering rings for my E32 (a '93 I Had a fantastic visit. yesterday as I've been struggling with the balance issue on some aftermarket wheels and hub centering rings for my E32 (a '93 740i). I had been to two separate tire shops over the past year to remedy my problem, and should have just come to BMW of Salem right off the bat. Very reasonable price at 79.00 for a wheel balance that is thorough and that's with a nice wash of the car! Mackenzie Thompson is great to deal with at the service desk. She knows her stuff, is attentive and very smart and always understands what to ask and what I'm asking. Kenny Klink is an absolute master at tracking things down, giving communication and then solving the problem. I'd trust him with any BMW I have, for any problem! I always also enjoy speaking with guys like Brian and Jim in sales, as they're always friendly and informative. Looking over the newer BMWs can be a lot of fun while waiting for some service. Thanks Gang, B More

Courteous and Professional Let us know exactly what to expect, and how long it would take. The addition of the factory safety recall service was a plus, it saved us an additiona Let us know exactly what to expect, and how long it would take. The addition of the factory safety recall service was a plus, it saved us an additional service appointment. Overall great service. More

Salem BMW does it right every time Aaron is who I’ve dealt with and he’s awesome. Very knowledgeable and I always appreciate everything he suggests and feedback. I’m a little picky ab Aaron is who I’ve dealt with and he’s awesome. Very knowledgeable and I always appreciate everything he suggests and feedback. I’m a little picky about my car and he gets it. Good location and the employees are all friendly and seems like a pretty good place to work. More

Service Great service, prices, friendly, and the sale person was a great advisor and know about the BMW and the competition. She gave me a little more than a Great service, prices, friendly, and the sale person was a great advisor and know about the BMW and the competition. She gave me a little more than a few minutes to get in the car for my son. More

Happy how quick and painless the process was. We have purchased and leased a number of BMWs over the past 20 years from Rasmussen Portland and always had the service done by them. My last BMW X We have purchased and leased a number of BMWs over the past 20 years from Rasmussen Portland and always had the service done by them. My last BMW X 1 was the 4th X series in a row leased from Portland BMW and the first from the NEW dealership and it was not like the old place and felt they were more interested in leasing me something then taking care of me. Came to a couple of open houses at your dealership introducing 2018 and 2019 X models and was impressed by your staff and and size of shop space, etc and had may car serviced by you for the first time. Right now we downsized to three vehicles and will return when we are ready for our next BMW, More

Fast and professional. No confusion no misunderstandings no Very professional the total overall buying experience took about an hour. Good technical people in place to answer my questions. There was no confusio Very professional the total overall buying experience took about an hour. Good technical people in place to answer my questions. There was no confusion. There was no misunderstanding. Everything was exactly as we agreed. The financing was fantastic. They really seem to care about the experience not just making the saleon More

Great experience! Craig is great to work with. They went the extra mile for us. Great job all around. Very friendly and willing to be reasonable. Will be returning Craig is great to work with. They went the extra mile for us. Great job all around. Very friendly and willing to be reasonable. Will be returning in the future for next car. More