BMW of Salem

Quick and easy buying experience. The pre-owned car that we had pre-selected on line was ready and waiting for us when we arrived for our 11:00 appointment. The salesperson, Daisy The pre-owned car that we had pre-selected on line was ready and waiting for us when we arrived for our 11:00 appointment. The salesperson, Daisy, went with us to explain the features of the car as we took a test drive. The car was exactly what we were looking for! After working out the financial details, which included a trade-in, we were in the driveway with our "new to us" car. Everything was clearly explained and we left feeling that we had made a good and fair transaction. PS: We are returning to BMW of Salem due to, a large extent, our prior service relationship with Chris Wright. With Chris in charge of service we know that we will be well taken care of. More

10/10 experience all around! Everyone here that I worked with was great! I set an appointment with TJ and he had the car pulled up for me and ready when I arrived. He took me on a Everyone here that I worked with was great! I set an appointment with TJ and he had the car pulled up for me and ready when I arrived. He took me on a test drive that allowed for me to get a great feel for the car and what it is capable of. I ran short of time the first day as I have a very packed schedule but he was able to get everything ready for me to come back in the next day to finish the paperwork. Daniel in finance was efficient and thorough which I greatly appreciate! He went over all of my options with me and explained what would be most important in my situation. Thanks guys, I smile every time I get into my new car. More

Treated like family. From the moment my wife and I walked in the door, we were treated like family. Timothy Selby has been our sales representative for our last three vehi From the moment my wife and I walked in the door, we were treated like family. Timothy Selby has been our sales representative for our last three vehicles. He knows us and our likes and dislikes. There was no haggling back and forth with the price of their vehicle and the value of our trade in vehicle. Everything was up front right a way. There was no pressure. An extremely pleasant experience. Even three of the service advisors came out to greet us and support us in our purchase. More

Realized Dream We looked at a similar vehicle in Portland, Made an appointment to look at the same model at BMW of Salem. The first experience in Portland left us wi We looked at a similar vehicle in Portland, Made an appointment to look at the same model at BMW of Salem. The first experience in Portland left us with questions that put our choice of Model in doubt, however when we arrived for our appointment the car we wanted to see was parked if front and ready to look at not tucked away behind the building. My wife is handicapped after an encounter with a drunk driver it is difficult to shop this was a blessing. Craig Burger our Client Adviser was helpful and had tremendous knowledge of this model (not a BMW) he not only answered our questions about this car but helped us understand what we had seen on our previous experience in Portland. I had a hard time getting my wife to leave the lot that night. The car had just come to them and had not been through their shop or detailed. The next morning we called and made an offer on the car. That evening we signed the papers to get that part taken care of, During the inspection and oil change shop had ordered two new tires that had not arrived and we did not expect the car to be ready for a few days. The next morning we got a call from Jeffery the finance Manager to tell us we had forgotten to sign our down payment check and asked us to stop by, That afternoon when we arrived at the dealership our new vehicle was parked out front detailed with FOUR new tires ready for delivery. The truth is we were not their to buy a new BMW we came for a seven year old used SUV that we have needed for two years. Jeffery helped us with our challenges in finance, Craig treated us like we were buying a 7 Series and was delightful every minute, The new BMW's were beautiful but the selection of very nice used inventory I saw should make this a come and look spot for you. Larry H. More

Love Salem BMW A great dealership to have in Salem and a great place purchase a new or used BMW along with other used vehicles. So glad we have this dealership in to A great dealership to have in Salem and a great place purchase a new or used BMW along with other used vehicles. So glad we have this dealership in town. More

Easy! Great experience at BMW Salem. We are really enjoying our new car and are pleased with the ease of the transaction. Thanks for the excellent experienc Great experience at BMW Salem. We are really enjoying our new car and are pleased with the ease of the transaction. Thanks for the excellent experience. More

Excellent service! Adam did an outstanding job of figuring out what was wrong with my blue tooth connection. Extremely knowledgeable, friendly, and helpful! Never expect Adam did an outstanding job of figuring out what was wrong with my blue tooth connection. Extremely knowledgeable, friendly, and helpful! Never expected such great service! More

Exceptionally friendly staff Everyone was so friendly and helpful, the facility as bright attractive, nice waiting area. Took a look at a new X3 while waiting for service on my X5 Everyone was so friendly and helpful, the facility as bright attractive, nice waiting area. Took a look at a new X3 while waiting for service on my X5 - nice. More

Comfortable and inviting environment Great service and nice people. Jon spent time to sync my phone and set up the navigation system for me. Overall the best car buying experience I’ve Great service and nice people. Jon spent time to sync my phone and set up the navigation system for me. Overall the best car buying experience I’ve had. Thank you More

Worth the drive from Beaverton just to be treated well A little history here. I've followed the Service Mgr, Chris Wright from the old Delon to a BMW dealership in Beaverton and thankfully back to Salem. A little history here. I've followed the Service Mgr, Chris Wright from the old Delon to a BMW dealership in Beaverton and thankfully back to Salem. I've purchased two vehicles from Jim Mannheimer and have only purchased from other BMW dealerships when Salem didn't have what I wanted in stock. Recently took in a new to me X5 with OFH gasket leak and VCG leak. I knew it wouldn't be a cheap visit, but it needed to be done and the other BMW dealership much closer to me quoted me about $150 more for the same repairs. While waiting and working on my computer a wonderful young lady approached me and offered their new continental breakfast with fresh pineapple, granola/yogurt and pastry. As noon approached, she again approached and apologized for interrupting me and offered me a variety of catered sandwiches and fresh salads! Needless to say, my vehicle wouldn't be done for the day so I hopped the Cheeriots Express to Wilsonville and my wife picked me up. Kenzie sent me a text the next morning assuring me the vehicle would be done around noon to help me not have to deal with Friday afternoon commute traffic. When my wife and I arrived the car was ready and washed. I was greeted by the receptionist who remembered me from the day before (I'm not sure if she is Erin) and she offered both my wife and I lunch again from a variety of sandwiches and salads. She is so very enthusiastic and a great representation of the kind of people working there. I have no issue at all with the drive especially when we are always treated like truly valued customers. My only 'complaint' would be the limited number of loaner cars available. Dealing with the dealerships in Beaverton and downtown PDX is nowhere near the positive experience of Salem whether it is purchasing a vehicle or getting service performed. More