BMW of Salem

Fast and friendly They had the car ready to test drive before we arrived. It was washed dried and in a rain free garage so we could really look it over. There was no pr They had the car ready to test drive before we arrived. It was washed dried and in a rain free garage so we could really look it over. There was no pressure, and I love that!! More

Maintenance & detail I was able to add a detail to my service time last minute. I very much appreciated that. BMW does a wonderful detail job and this time was no exceptio I was able to add a detail to my service time last minute. I very much appreciated that. BMW does a wonderful detail job and this time was no exception. I discovered that maps are not updated with service and maintenance. That was very disappointing! Therefore I also asked for my navigation to be updated. I was told they don’t have the time that day but they could schedule me for the next week although after sending my time availability I never received a call or text again. This lack of follow thru was very disappointing. More

Top shelf service Tim Weir in the Service department was excellent to work with. Very responsive and explained in detail what was going on with my X5. I will be going Tim Weir in the Service department was excellent to work with. Very responsive and explained in detail what was going on with my X5. I will be going back to work with this young man. More

Seamless car buying experience I had the very great experience of leasing a new BMW from Brian Kemmerle and BMW of Salem. It was worth the 45 mile drive from Portland! Brian respond I had the very great experience of leasing a new BMW from Brian Kemmerle and BMW of Salem. It was worth the 45 mile drive from Portland! Brian responded promptly to questions or requests, and I was able to work out a deal with him pretty quickly via email. The price and terms were very fair--I compared several area dealers looking at the total cost over the course of the lease, not just payments and individual line items. Once we reached agreement, I filled out a lease application, made an appointment for delivery, and showed up. I had an incredibly busy week, let them know, and I was out of there in 90 minutes! This included a 25 minute test drive and a short tutorial on the car. Brian has an interesting background, and is fun to talk to. Daniel Barreto couldn't have been nicer or more efficient with the signing. More

The Service Department Tim was our service dept. agent and so helpful, kind and knowledgeable! 5 Stars! Went out of his way to make our visit in for a recall comfortable Tim was our service dept. agent and so helpful, kind and knowledgeable! 5 Stars! Went out of his way to make our visit in for a recall comfortable and quick. Got us a rental car quickly and kept in touch using text messaging. He took pictures of our vehicle parts so we could see what they found. Really nice people! More

Shima made my first car purchase experience great! I came in late on a Saturday to test drive a car I had seen on the website. Shima helped me out, and I had some concerns about the financing/car and s I came in late on a Saturday to test drive a car I had seen on the website. Shima helped me out, and I had some concerns about the financing/car and she told me that she'd text me Sunday with answers. She kept her word and I went back on Sunday to look at the car again. I had barely slept all night, because I knew this was the car I wanted. It was scary for me, because this was my first time going to pick out my own car and finance it. She was never once pushy, and made me feel more calm and comfortable in my decision to move forward in the process. After we came to an agreement on the car, she sat with me at her desk and we made small talk until financing was ready for me. Daniel helped me get the financing set up. He wouldn't let me say no to the lifetime oil change, but I guess in the long run I will be happy to have it ha, and he was understanding that I wanted to keep my payments around a certain amount, and he made it happen. A couple days after I bought my car, I had to call to make a service appointment, per our agreement. Danielle was super nice and helpful on the phone, to get that set up. She called me back right away, and even text me to make confirmations. I never got to meet the manager as he just sat in his see through glass office looking bitter, but he helped get the agreement finalized as well. Overall, I would recommend purchasing a car here. They don't bombard you with phone calls, texts, or emails pressuring you to buy a car from them. I had visited many dealerships before I found my car, and the staff at BMW of Salem is one of the most friendliest and relaxed I encountered. I am happy doing business with them! More

Ames was absolutely wonderful to deal with! He made the whole experience of buying a car so enjoyable and easy. When we first came in we were just starting to look and had no idea what we were really wanti whole experience of buying a car so enjoyable and easy. When we first came in we were just starting to look and had no idea what we were really wanting to get, Ames took the time to show us different models, let us test drive them, and share all sorts of information on each. We never felt rushed or like we were just a sale to him. In the future if we are wanting another vehicle we will for sure be coming to Salem BMW and dealing with Ames specifically. More

Great service and friendly sales Routine service done promptly and thorough inspection discovered a minor oil leak. That repair was done immediately under warranty and I was provided Routine service done promptly and thorough inspection discovered a minor oil leak. That repair was done immediately under warranty and I was provided with a service loaner to get my errands done. I couldn’t ask for more. More

Purchase Experience Working with John was a real pleasure. He was attentive and responsive in every aspect. I am happy with my vehicle purchase and experience with Salem Working with John was a real pleasure. He was attentive and responsive in every aspect. I am happy with my vehicle purchase and experience with Salem BMW. More

Easiest car purchase yet. Sean Ostler and crew were awesome in facilitating for us to drive the vehicle ahead of time, think it over and buy the car. We made the appointment t Sean Ostler and crew were awesome in facilitating for us to drive the vehicle ahead of time, think it over and buy the car. We made the appointment to come in Saturday and complete the deal and we were in and out in less than 30 minutes. Great experience and never once felt any pressure to buy. We got to make that decision completely on our own. Thanks guys!! More