BMW of Salem

Service was all we could have asked for. Thankful for the close proximity to our home. Thankful for the close proximity to our home. More

very helpful, courteous, and work hard to get you done on your way as soon as possible. . your way as soon as possible. . More

You always take good care of my 2007 BMW! Thanks too for washing my car….feels good to come away knowing my car is A-Ok and looking good as well! Thanks too for washing my car….feels good to come away knowing my car is A-Ok and looking good as well! More

The service tech performed quality work find a recall issue for my cat had clear communication about time frames and and was very friendly. issue for my cat had clear communication about time frames and and was very friendly. More

Exceeded expectations. Excellent Customer service experience. Even washed my car which is one of the reasons I'll be back for all sales and service needs Excellent Customer service experience. Even washed my car which is one of the reasons I'll be back for all sales and service needs More

Regular maintenance was both fast and friendly. They were very thorough and identified issues before they became a significant problem. They provided recommendations without pressure to act. They were very thorough and identified issues before they became a significant problem. They provided recommendations without pressure to act. More

The service team at BMW of Salem is amazing! Jessie has gone above and beyond on more than one occasion. I highly recommend bringing your vehicle to BMW of Salem for service. Jessie has gone above and beyond on more than one occasion. I highly recommend bringing your vehicle to BMW of Salem for service. More

I have owned BMWs for 40 years. Sean Ostler makes sure customer service and satisfaction with all my purchases is 100%. I wouldn’t buy anywhere else! customer service and satisfaction with all my purchases is 100%. I wouldn’t buy anywhere else! More

My experience with BMW of Salem has 2 different parts. The staff in both the service and sales department were great to work with. In fact if this was the only thing I was reviewing them on I w parts. The staff in both the service and sales department were great to work with. In fact if this was the only thing I was reviewing them on I would do 4 or even 5 stars. The issue I have is they sold me a really bad car. I was replacing a 2002 BMW 530i and I tend to keep my cars for a long time. the 530i was in an accident and totaled so I had no choice to replace it. They had the X3 2014 (6 year old car). It was very minimal and lacks most of the features you would associate with BMW. It cost less than most of the others and seemed ok. Since I got the car I have had numerous problems with it. The staff of the dealership did try to help me out with everything but there was only so much the could do on this "lemon" of a vehicle. I had the car for about 6 months. Due to COVID-19 I was driving very little, maybe 4,000 miles during the 6 month period. During that time the car had numerous water leaks in the headlights and marker lights, the computer broke and had to be reset by the service center, the drivers side door doesn't close correctly and just a bunch of little stuff like that kept going wrong. The car was sold with a 60 day "bumper to bumper" which the salesman said would cover anything during that period. The problem is it doesn't. For one thing water leaks aren't covered. To be fair the service department did deal with them - but again it isn't actually covered under the warranty that covers "everything". My big issue, and why I rate this at only 2 stars, is that they sold me what they have openly admitted is an "obsolete" car. Most of the electronics in the car were disabled because, according to service, after 6 years it is just "too old". After numerous tries by service and myself it was determined that it can't be upgraded and can't be fixed. The car was sold with bluetooth. But it turns out it only has partial bluetooth. It works with the phone for calls but doesn't support any other bluetooth functions like streaming audio. The on board electronics don't support these functions which means it lacked capabilities that my 20 year old car had. And again, you can't upgrade anything. Your stuck with what it is. And unlike many other cars you can't even change the radio. The car dealership then offered to let me "return" the car minus a "small" amount for depreciation. I attempted to do this except the "small" depreciation ended up being almost $5000. That's $5000 on a car that cost $18, so almost 1/3 of the value in 6 months???? My biggest issue with BMW of Salem is they SHOULD NOT OF SOLD AN OBSOLETE CAR in the FIRST PLACE! A lot of hassle could of been saved if they had put this thing out to pasture since it was, as they said, too old to be made to work. I'm stuck with this piece of crap for awhile. I won't take a $5000 hit on the value and of course can't trade it in elsewhere without a huge loss. I have had BMW's most of my life and after this experience I'm not sure I even want the brand again. To followup on this the car was finally returned in October after I had to threaten mediation. Then we had the next step of being hassled. I was promised a refund on my car warranty. This is required by Oregon law. The dealership promised that I'd have it in about 4 weeks. It took a number of phone calls and I didn't get the refund until the end of January of 2021. More

Was a very quick and easy process and the customer service was great. I am in love with my car. Made an appointment and drove all the way from Medford to see it. It was beautifully detailed and all re service was great. I am in love with my car. Made an appointment and drove all the way from Medford to see it. It was beautifully detailed and all ready for me when I got there. They were very generous with he price due to wrong information we first saw and Ryan was easygoing and very friendly. I would come back to buy another car anytime. One of the best experiences I have had at any dealership. Thank you! More