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BMW of Salem

Salem, OR

4.8
668 Reviews
Allow BMW of Salem to introduce ourselves Some drivers from Salem know us as their neighbors. Others from Eugene, Beaverton, Keizer and Corvallis know us as the new BMW dealership in the area. Others - for the integrity of our used car collection, BMW parts, service and repairs. Still others - our straightforward auto financing. There are even those who know us in all of these different capacities. In short, BMW of Salem is a comprehensive BMW and used car center. That means, anything you could want that relates to either new BMW models or used cars - from a simple answer to a repair to a direct explanation of cost - you can find right here, under one roof. That's our story. We hope to have the opportunity to learn yours soon.
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1151 Van Ness Ave NE

Salem, OR

97301

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Showing 668 reviews

September 26, 2022

Very kind and service oriented staff! Aware of my vehicle’s needs and ensure tasks are timely completed More

by evacorbin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

BMW of Salem responded

Hi Eva, thank you for sharing your service experience here at BMW of Salem. Our team is thankful you chose us to help you and your vehicle return to the road in a time manner. Please keep us in mind for any future vehicle maintenance needs.

September 20, 2022

Efficient and detailed work done in a professional manner. I also appreciate that it is done on time. More

by ojlewis54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

BMW of Salem responded

Hello, thank you for taking the time to share this kind feedback. I'm happy to see our team has provided you with quality and timely service. Having you here at BMW of Salem was a pleasure, and we hope to do it again soon.

September 20, 2022

The best service and extremely friendly staff. Aaron is always super attentive! The best dealership! More

by Claudia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isay Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

BMW of Salem responded

Hi Claudia, thank you for these kind words. We are happy to provide our customers with the best experience possible. Please don't hesitate to return to BMW of Salem for any future needs.

September 19, 2022

Service was prompt, courteous, and complete. A cost estimate was provided beforehand and permission was asked of me when an additional issue was uncovered. Everything was finished within the tim More

by Romans812
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know who it was
Sep 20, 2022 -

BMW of Salem responded

Hi Romans, thank you for choosing BMW of Salem. I'm pleased to see your team provided you with a prompt, courteous, and complete service experience. This 5-star rating is greatly appreciated and we hope to have you back at BMW of Salem again soon.

September 17, 2022

When I had car issues they were able to get my car in and out quickly. More

by Kayglen1223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

BMW of Salem responded

Our team at BMW of Salem makes it a priority to provide efficient and quality work so our customers can get back on the road in no time! Thank you for taking the time to share your experience.

September 17, 2022

the only complaint that I would consider is when I come to have my BMW wash, I don't think it was the best done. Several time I've spotted missed area, tat was front side panel for my two cars. The serv More

by Wally Walbasher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Winer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

BMW of Salem responded

Wally, we always welcome candid feedback and appreciate you holding us accountable. We are confident that your next visit will be outstanding! Thank you for taking the time to let us know where we can improve.

September 15, 2022

The service here is excellent! I enjoy the kind and helpful staff! I will always use BMW of Salem. More

by melissanetland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

BMW of Salem responded

Hey Melissa, providing excellent service for our customers is something we are more than happy to do. Thank you for allowing our team here at BMW of Salem to assist you!

September 11, 2022

I like Joe . He is a good listener and attentive. I work well with him. The dealership was better overall before the pandemic. Two things I have noticed fro More

by 3MMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Sep 14, 2022 -

BMW of Salem responded

Hello, While your honest feedback is appreciated, we are sorry to learn you feel this way following your recent visit. When time allows, I hope you will consider reaching out to me at the number below. The opportunity to address these concerns with you, and work towards regaining your confidence, would be greatly appreciated. 971-273-4377 Chase Petersen Service Manager

September 10, 2022

You failed to inform me about worn brake rotors. Not good. Why did I bother with an annual check up, costing me $250? More

by Mcbrienpj
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
Sep 14, 2022 -

BMW of Salem responded

Hello, Thank you for reaching out to share this concern. I’m sorry you feel as though our team did not provide a proper update regarding your rotors. I hope you will consider giving me a call at the number below so that I may address this with you. I look forward to speaking with you. 971-273-4377 Chase Petersen Service Manager

September 09, 2022

Joe Gomez in service is the best in the business! Always satisfied with his service. My vehicle is always returned better than I brought it in; and that the point, isn't it? More

by Ian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Gomez
Sep 13, 2022 -

BMW of Salem responded

Hey Ian! Thank you for this great feedback. Our team is pleased to see Joe continues to provide you with excellent service, and that your vehicle always leaves BMW of Salem functioning better than when it arrived. Until your next visit, drive safely!

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