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BMW of Salem

Salem, OR

Overview
Employees
Reviews
Vehicles
4.8
668 Reviews
Allow BMW of Salem to introduce ourselves Some drivers from Salem know us as their neighbors. Others from Eugene, Beaverton, Keizer and Corvallis know us as the new BMW dealership in the area. Others - for the integrity of our used car collection, BMW parts, service and repairs. Still others - our straightforward auto financing. There are even those who know us in all of these different capacities. In short, BMW of Salem is a comprehensive BMW and used car center. That means, anything you could want that relates to either new BMW models or used cars - from a simple answer to a repair to a direct explanation of cost - you can find right here, under one roof. That's our story. We hope to have the opportunity to learn yours soon.
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1151 Van Ness Ave NE

Salem, OR

97301

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Showing 668 reviews

May 11, 2023

The dealership has always seemed to be able to handle the maintenance on my cars quickly, and their service advisors are nice. More

by tariknaccasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Peterson
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May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 12, 2023 -

BMW of Salem responded

Thank you for continuing to bring your vehicles to our team at BMW of Salem for service. We are pleased to read that our service team members have continuously provided quality and timely maintenance. Until your next service is due, we wish you safe travels on the road ahead.

May 11, 2023

I was Traveling and Recived Urgent "Service" And 1st Thing that Morning Case the Service Manger and The Technician Literally Got me Back on the Road with in an Hour I Was Amazed at There Quick Completio More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer ,,, Service Technician
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May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 12, 2023 -

BMW of Salem responded

Hey Phil, thank you for reaching out to our team at BMW of Salem when you found yourself in need of service while traveling in our area. Case and the service team are happy to have gotten you back on the road as quickly as possible all while keeping you informed. If there is anything we can do to help in the future, please don't hesitate to reach out.

May 09, 2023

People in the service department were not very friendly. Rude and short when talking to them about my car. Was told my report would be sent to me and never got it. Asked if I wanted my tires rotated and kin More

by Leroy_love_99161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the persons name
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May 19, 2023 -

BMW of Salem responded

Hi Leroy, I would like to offer my apologies for the level of care provided to you by our team. While it is unfortunate to see the feedback you have shared here, it is important for the growth of our team. When time allows, I hope you will consider reaching out to me at the number below so that I may learn more about your visit and work towards earning back your business. 971-273-4377 Chase Petersen Service Manager

May 08, 2023

Everyone is pleasant and professional. Service was able to squeeze my in within minutes of my call. Big thank you to Joe is service. More

by Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gomez
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May 19, 2023 -

BMW of Salem responded

Thank you for bringing your vehicle to our team at BMW of Salem. We are happy to have fit you in within a timely manner, while still upholding a level of pleasantry and professionalism. We will be sure to share your thanks with our team member, Joe, and hope to be working with you again in the future.

May 06, 2023

Its a place I can trust, great customer service. Very thorough, I like the inspection video. More

by Alondra
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gómez , Jesse Reck
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May 08, 2023 -

BMW of Salem responded

Hey Alondra, thank you for choosing to have your vehicle serviced by our team at BMW of Salem. Providing thorough and communicative service was our pleasure. We look forward to working with you again upon your vehicles next due service.

May 06, 2023

Excellent customer service . Ames ‘s customer service was very good and he listened to our needs.He was very patient and went the extra mile for us. Highly recommended. More

by Walton2391
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wallace "Ames" Lay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon
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May 08, 2023 -

BMW of Salem responded

Thank you for this recommendation of our team. We are pleased to know our team member, Ames, provided you with excellent customer service and addressed each of your needs. We will be sure to pass along your kind review, and look forward to continuing to provide top-notch service upon your next visit here at BMW of Salem.

May 05, 2023

My service advisor Gary Glaze was great! Nothing to complain about at all. Kept me informed all the way. More

by si_blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Glaze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

BMW of Salem responded

Thank you for not only bringing your business to our team at BMW of Salem, but also for taking the time to review your experience. We are more than happy to read Gary provided excellent service and will be sure to pass along your kind message.

May 05, 2023

Generally good service but felt a little rushed—they’re always so busy. Unfortunately, one of the issues I was concerned about appears to have not been resolved so I’ll need to follow up. More

by cuisine1
Recommend Dealer
Yes
Employees Worked With
Aaron Winer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

BMW of Salem responded

Thank you for taking the time to share this candid feedback with our team. While we are pleased to know you generally receive great service, we would like to apologize you felt a little rushed at your recent visit. Upon your next visit, we hope to improve. Until then, safe travels!

May 04, 2023

We mada an an appointment and got in right away. We enjoy going to the BMW of Salem. Joe was excellent and took good care of us. More

by zeekmarylou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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May 04, 2023 -

BMW of Salem responded

Hey Zeek, thank you for making an appointment with our team at BMW of Salem! Knowing our team member, Joe, was able to provide you with an excellent experience truly makes our day. We hope to be working with you again down the road.

May 04, 2023

We Enjoyed working with Jesse on the purchase of the X3. We are looking forward to spending time with Jesse to learn more about the car. More

by Jwbcpa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Reck
Report | Print
May 04, 2023 -

BMW of Salem responded

Thank you for thinking of our team at BMW of Salem when you found yourself in the market for a new BMW. We are happy to know Jesse helped you find the perfect X3. Until your next visit, safe travels!

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