BMW of Salem

Quality of service is top notch at Salem BMW. Friendly communication between customer and service people are alway important. The human factor . We are all human beings. Friendly communication between customer and service people are alway important. The human factor . We are all human beings. More

Solid team: TJ Selby and Jesse Reck did a great job. Easy. Turn key. Professional. Highly recommend this group. Flew from SLC to make this deal. Easy. Turn key. Professional. Highly recommend this group. Flew from SLC to make this deal. More

Accepts the oil plan from Lithia Motors Friendly costumer service, will be taking my car back for services. costumer service, will be taking my car back for services. More

Great sales delivery, customer service, vehicle service and follow-up. The service department provided me with options to get around town while my vehicle was being serviced. and follow-up. The service department provided me with options to get around town while my vehicle was being serviced. More

I have owned BMWs for twenty-two years and am two years into my third vehicle. BMW vehicles are reliable and travel well for many years. I always use BMW of Salem for purchase and service. into my third vehicle. BMW vehicles are reliable and travel well for many years. I always use BMW of Salem for purchase and service. More

I drove from Bend to BMW, Salem, for a repair that required a $10 spring. Bend BMW insisted it required a $1,000 “assembly” which included the spring because “Corporate says so.” I trust the company required a $10 spring. Bend BMW insisted it required a $1,000 “assembly” which included the spring because “Corporate says so.” I trust the company (mechanic) that can do the job right rather than the company who plays to the money! I was given a loaner and drove back to Bend the same day. The repair cost $742 (the Bend quote was $3,064). By the way, folks, read the BMW forums. This same repair is sometimes covered by Corporate as a “good will gesture” because, in my opinion, it’s a design issue - a candidate for recall - and Corporate hopes to avoid a class action suit. Service Manager, Chase Petersen, knows his mechanics and set the bar for customer service to a higher level than we’re used to seeing in any industry. Kudos to him and the whole team at Salem BMW. (I also drove from Bend to buy my 2017 series x-1 at Salem BMW.) More

Did a great job on detailing. Only 4 stars because they kept my car overnight to do it. They were very nice about it Only 4 stars because they kept my car overnight to do it. They were very nice about it More

Very easy to schedule my appointment, easy check in process. Explained all features and services. Very satisfied. process. Explained all features and services. Very satisfied. More

From sales to service to purchases I have always had the friendliness and confidence in the knowledge I have been given. Over the years ALL of the people I have interacted with have been professional, friendliness and confidence in the knowledge I have been given. Over the years ALL of the people I have interacted with have been professional, More

the willful neglect of not properly diagnosing the slipping and surging problems of my transmission by not placing my car on the rack and checking the fluid. I had ordered a fluid change and service a slipping and surging problems of my transmission by not placing my car on the rack and checking the fluid. I had ordered a fluid change and service advisor Joe Gomez decided against it stating it may make it worse. he also stated my transmission was going bad and not to invest money into my car. I went to a transmission Professional and he diagnosed it and found it only needed a transmission oil pan kit. I contacted the service manager Chase Petersen and he began to cover up for his service advisor and started a misinformation campaign. he is not to be trusted! More