BMW of Salem

Purchased a used 2022 X3 here. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The department replaced two tires on the car, did the other normal maintenance and sent it on its way to us. A few days after the car was delivered, I drove it on US 97 for about 14 miles. The car was all over the road to the point that I had to try and force it to stay straight. Subsequently I had the alignment checked and was told it was the worst alignment the tech had ever seen. Cost $190. Subsequently I took a longer road trip, and the car was again difficult to control. Took it to a tire dealer that after examining the two front tires said that they had obviously been bizarrely worn due to the misalignment and recommended that they be replaced. $705 for the tires. Had the service department bothered to check the alignment on the vehicle and made the appropriate repairs none of this would have happened. The dealer has agreed to reimburse me for all expenses. More

Craig Burger and the sales team at BMW of Salem were outstanding during our car purchase last week. No pressure, quick quote on our trade in and we were on our way. Probably one of the best car buying e outstanding during our car purchase last week. No pressure, quick quote on our trade in and we were on our way. Probably one of the best car buying experiences I have had over the years. Thank you Craig and BMW PF salem for make this a great sales experience. More

I was impressed with the quality of service. Aaron communicated every step of the way! Aaron communicated every step of the way! More

I have had great service from salws and reasonably good service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which service from the aervice department nut the Parts department is another story callled to see if BMW stoaked dreasing for convertible top seals which comes eithr in spray or tube to apply to seal gasket after cleaning to refresh rubber and is part of regulator maintenance; no clue obviously no or minimal knowledge More

This dealership just sold me a used car that didn’t have features on the car that they had advertised. The key fob doesn’t detect while im in the car. No heated seats or mirrors as advertised. They said it features on the car that they had advertised. The key fob doesn’t detect while im in the car. No heated seats or mirrors as advertised. They said it has remote start & then I come to find out that kind of car never had remote start. It’s so frustrating. What is even worse to me is the finance manager, Jerome Coleman , told me he would be happy to fix all the issues I had & then stops returning my texts. That is some unprofessional behavior. I’m the future I will know that finance manager + tattoos = lying c**t. I really wish I’d never gone there to get a car. Hopefully anyone reading this doesn’t get ripped off by them too. Update: it’s been a while now & haven’t heard from coleman. Also I just learned they sold me a car with a bad transmission & I found mold in the back seat cup holders! bmw salem, thanks for nothing. More

Closed the deal on our very clean pre-owned Highlander without issue. Ames followed up and was ready to help out if we had issues. BMW of Salem is the first place we will look when we need another car. without issue. Ames followed up and was ready to help out if we had issues. BMW of Salem is the first place we will look when we need another car. More

Really nice, clean and professional place. Makes the wait for the service to be completed comfortable and elevated Makes the wait for the service to be completed comfortable and elevated More

Aaron in service was amazing. The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of servi The sales team was super hype too. All around a great experience. I will keep coming back if Aaron and his service team offer the same level of service as my first experience with them. More

I have been using the BMW service team since 2003. I appreciate the training the service techs receive. I also appreciate that the BMW app provides notice that service is needed. Aaron provided suppor I appreciate the training the service techs receive. I also appreciate that the BMW app provides notice that service is needed. Aaron provided support for the services required. I would like to see the name of the service tech/mechanic on my invoice to acknowledge his service. More

Our work was done as requested and on time, we can recommend the service dept. recommend the service dept. More