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BMW of Roseville - Service Center
Roseville, CA
451 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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451 Reviews of BMW of Roseville - Service Center
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July 30, 2021
Bought this car here in 2008-2009. Since then Chris Cuberly has been my service consultant. He is outstanding in every way and keeps us satisfied. Cuberly has been my service consultant. He is outstanding in every way and keeps us satisfied. More
by maitrask
Employees Worked With
Chris Cuberly
July 28, 2021
Great service my car was repaired and the service department kept in contact with me via text the entire time. I work in Law Enforcement and was not able to pick my car up when it was ready, Service department kept in contact with me via text the entire time. I work in Law Enforcement and was not able to pick my car up when it was ready, Service department worked with me and my demanding schedule. My BMW is running better than ever. Thank you More
by Jen S.
Employees Worked With
Laura
July 27, 2021
Everyone I spoke with, from parts department to service adviser, provided excellent customer service, and took the time to answer all of our questions. Would recommend everytime! adviser, provided excellent customer service, and took the time to answer all of our questions. Would recommend everytime! More
by Coolkiddable
Employees Worked With
Elizabeth
June 05, 2021
I recently moved to the area and took my BMW for service. The agent -extremely friendly- went through all things that showed up for the time of service, then suggesting the typical not critical stuff like wi The agent -extremely friendly- went through all things that showed up for the time of service, then suggesting the typical not critical stuff like windshield whippers and changing the battery of the car key fob. The agent carefully selected what to tell me to lure me into getting -"the windshield wipers are $40, like the store" "the concentrated windshield cleaner it's only $3" - and what not to tell me -they charged me $30.99 for a $2 retail battery for the car key, $14 to spray frigi-fresh in the cabin filter, which is more than a whole new can, retail price, and like that who knows what else. $200 for a non-required wheel alignment you can get done for about half in most places -not told the price. I understand that everybody needs to make a profit. At the same time, one can assume a fair price, even high for being BMW, but some things are outrageous, especially when you have been told what seemed normal prices for 2-3 items so it looks like it makes sense to get everything done in there, but then not told the prices of others. To add to it, one of the windshield wipers doesn't wipe in the middle -if you don't even bother to check that a windshield wiper does what it's supposed to do, I wonder about everything else you do there. I was told I was going to get a call in 2-3 days after my service to check that everything was OK, and a survey email, and I waited and waited for it to mention the wipers -never had a call, email, nothing. I eventually emailed the agent to cancel my scheduled service for next year explaining all this. He never called with an explanation, an apology, nothing. I just received an automated email saying that the appointment had been cancelled. I guess the have enough customers being one of the few BMW places in the area and could not care less. I live 45 min from the dealership so it's not even worth going there to get and then spend an hour to get it replaced. Disappointed of paying BMW service prices to get this service, so of course not coming back. I am seeing now the reviews in here so I guess my case is not the only one. More
by racso
Employees Worked With
No need
October 06, 2020
While being pressured to buy a long term maintenance contract, I was given a brochure outlining the benefits, including a rental car. Now the car is in the shop awaiting repairs and a back ordered wirin contract, I was given a brochure outlining the benefits, including a rental car. Now the car is in the shop awaiting repairs and a back ordered wiring harness not even expected until 10/14. I was told the car rental does not apply in California.. What??? And they have refused a loaner More
by Shaffer0204
Employees Worked With
Jua
November 08, 2019
Warranty Claim denied. Engine misfire after 2,000 miles. We purchased a 2009 BMW 328i last August 2019. It had 92,xxx miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the ca We purchased a 2009 BMW 328i last August 2019. It had 92,xxx miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the car breaks down. Last October 30, 2019 the car started rough. I know it was a misfire. I contacted the dealer and dropped it off the next day for repair. I informed them that it is still under the 90 day or 4,000 mile warranty. The Service Adviser called me that I have engine misfire due to multiple failed ignition coil. She also informed me that my claim was denied since it was caused by a spark plug which was not a listed warranty item. My warranty contract does not show spark plugs as included or excluded item. Also my warranty contract does not show ignition coils as covered warranty item. Pretty much my warranty contract does not show a lot of items covered. My contention is that if they want to be specific on whats covered they also need to be specific on whats excluded because if I was told that spark plugs are excluded I would have requested this replaced or checked prior to purchase. Spark plugs for BMW are recommended by BMW service since owners really have no idea when it should be replaced. I had a 2014 X3 and it was done every 50,000 and I had a 2007 X3 which was done at 90,000 just before my warranty expired. Covered on my warranty are: Engine, Transmission, Electrical, front wheel drive, rear wheel drive, steering, front suspension, rear suspension, air conditioning, hybrid/electrical components, cooling, fuel delivery, safety system, seals and gasket. (each item has a list of components) Exclusions on the warranty are: modifications, abuse, misuse, negligence, collision, manufacturer recall, non covered condition. (explanation and scenario on each line.) I ask them which part of the exclusion applies to me. They said non-covered condition. Spark plugs are part of maintenance. But that exclusion line does not mention anything about maintenance. All they could tell me is that it is not on the listed item as covered warranty. I explained to them that under Electrical it mention distributor and coil. Modern cars don't have Distributor Ignition System but they have Coil on Plug Ignition System. This line should apply to my vehicle. I am still waiting Auto Nation Warranty to respond to me. I have been in contact with the Auto Nation Warranty claim most of the time. The dealership is still undecided on helping me. The car has been in the shop for 7 days. More
by Carey
Employees Worked With
David- Sales manager. Juoa- Service adviser. Tashare- Auto Nation claims dep
January 15, 2019
Regardless of customers safety and live!!! My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes@ 5mm. But, when we bring to another BMW dealer,after measure, both front and rear are due to replace @ 3mm. BMW of Roseville heat and regardless of customers safety and live. More
by JJLEE
Employees Worked With
Service Department
March 23, 2018
Never trust any service centers fully I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it b I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it back, all the tire pressure was at 40 psi instead of recommended 32 psi. I trusted the service engineers and it was my life I had put at risk , when I checked the psi at 40 while driving back home from BMW Roseville. Luckily I checked the TPM to see this discrepancy and drive back immediately to get the tire pressure reduced to the recommended 32 psi. Lost complete trust on BMW as a brand with this error, which could have caused my life. More
by SS
Employees Worked With
AA
