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BMW of Roseville - Service Center

Roseville, CA

4.7
449 Reviews

449 Reviews of BMW of Roseville - Service Center

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December 23, 2021

James in service was great. He was knowledgeable and very courteous. He kept us informed and delivered as promised. A pleasure to deal with. More

by rjhigginswd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Foures-Moon, Service Advisor
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December 23, 2021

James, the service advisor was great to work with. He was knowledgeable and ensured they replaced parts only where required. I would seek him out next time for my service visits. More

by vivgheg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moon, Sydney Thorp
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December 20, 2021

Reps are very professional and friendly. Very accommodating, clean facility. Free snacks while you waiting. More

by angeloandres68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Stevens
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December 19, 2021

Service delivered as promised without any complications. Service advisor very professional and courteous throughout the entire experience. More

by rocko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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December 19, 2021

The minute I pulled up to the dealership I was being helped immediately I met my service manager who was very helpfulThroughout the process I plan on returning to the dealership for my next service than More

by bruce Gehrels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moon
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December 15, 2021

As usual, I had a great experience with this dealership. Chris is charming and took very good care of my beautiful BMW and me! More

by Julienne Buxton-Wisniewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Cubberley
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Dec 17, 2021 -

BMW of Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2021

I took my xar for oil change. Had an appointment and had to wait about 15 minutes before I was even welcomed. I had ta ask for assistance. No one wanted to assist since I had a voucher. After 4 hours, I c More

by Boropeza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Dec 17, 2021 -

BMW of Roseville responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (916) 790-1990 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 13, 2021

Chris was great! Love the new video of service and prompt follow up. Thank you! More

by megsayles1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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Dec 15, 2021 -

BMW of Roseville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. We are always more than happy to assist you if anything else comes up. Take care!

December 09, 2021

very professional /on time and work product of highest order and with real skill and care More

by lobby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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Dec 13, 2021 -

BMW of Roseville responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 08, 2021

I have been pleasantly surprised by the efficiency and attention I have received Each time I have needed to come to the Dealership. More

by Lissib
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth M
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Dec 12, 2021 -

BMW of Roseville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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