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BMW of Roseville - Service Center

Roseville, CA

4.7
449 Reviews

449 Reviews of BMW of Roseville - Service Center

Sort by
March 21, 2022

Service department was super easy to deal with and no-nonsense. Even provided a loaner on short notice. More

by zio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nguyen
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Mar 25, 2022 -

BMW of Roseville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 20, 2022

Good customer service and need to improve service and the service is very expensive than other BMW Dealer More

by nrao.vale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nghia
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Mar 23, 2022 -

BMW of Roseville responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

March 20, 2022

James Moon, my service manager, was incredibly helpful, helping me understand car maintenance, which is like calculus to me. He also helped me map out a schedule of services. More

by Cheri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moon
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Mar 24, 2022 -

BMW of Roseville responded

Hi Cheri, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

March 18, 2022

Nghia is very friendly, knowledgeable, and professional. He is very efficient and easily answered all my questions. The Uber ride home was great. More

by bghallock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nghia
Report | Print
Mar 23, 2022 -

BMW of Roseville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. We are always more than happy to assist you if anything else comes up. Take care!

March 17, 2022

The advisor very professional and friendly, jobs were done with very good quality. Staff in the dealer center everyone is very friendly and helpful. More

by weinashn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loura Stevens
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Mar 20, 2022 -

BMW of Roseville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

March 17, 2022

Professional and Courtesy, work was done on time, experience was really good. Nice to have a loaner car to use. More

by lindakessemeier
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Brown
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Mar 20, 2022 -

BMW of Roseville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

Mar 20, 2022 -

lindakessemeier responded

Service was on time and professionally handled. Very happy with the experience.

Mar 20, 2022 -

lindakessemeier responded

Thank you. The service went very well. Timely and professional.

March 15, 2022

Great place to bring your car! Very helpful and honest people. I will be going back for anything that might need to be done with my BMW. More

by Ajbauer24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
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Mar 19, 2022 -

BMW of Roseville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

March 14, 2022

Roseville BMW is always efficient and thorough in their servicing. Professional. Good with arranging an Uber for me while car was being serviced. More

by elysewarner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nghia
Report | Print
March 10, 2022

I really like the service the work nice they didn’t have waiting that long I liked the lounge area and Ms Stevens was extra nice and helpful . More

by Anthony Townsend
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms stevens
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Mar 11, 2022 -

BMW of Roseville responded

Hi Anthony, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 04, 2022

Service rep did not follow through with calling me to advise on services and didn't call me with an update when the vehicle' would be ready. Shoddy car wash with dirt left on windshield. More

by PattonS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elizabeth
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Mar 08, 2022 -

BMW of Roseville responded

Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.

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