BMW of Roseville - Service Center

Nice dealership with friendly people and a good snack selection. The coffee was good too. I had an appointment at 7:20 but wasn't called in till after 8 which was a Little annoying. I had a different adv selection. The coffee was good too. I had an appointment at 7:20 but wasn't called in till after 8 which was a Little annoying. I had a different advisor this time and I came in for a oil change. All of a sudden I had recommendation to do $1800 repairs. I said no but was happy to join the $199 oil change plan he recommended an added a lubricant that he recommended as well. After waiting for 3 hours , the advisor comes to get me but tells me that I was 4 months shy from qualifying for the $199 oil change through bmw. He then proceeds to tell me that now with one oil change, my total was $188. I wish he told me earlier and not after he did the repair. It was a deal with it kind of moment. I loved that dealership and would drive from west Sacramento to go there because or my previous advisor Laura. Now , I’m not so sure. More

Quick and easy scheduling and check in. Service was reasonably priced for the necessary work. Service was reasonably priced for the necessary work. More

From the moment you drive in to the moment you drive out, regardless of if you are getting a new BMW or an 18 year old BMW serviced you and your BMW are treated with respect. Nghia is a pleasure to work with regardless of if you are getting a new BMW or an 18 year old BMW serviced you and your BMW are treated with respect. Nghia is a pleasure to work with and is very knowledgeable, he keeps you well informed of the progress and details of your service request. We started going to Roseville BMW after multiple bad experiences with a closer dealership, and haven't regretted the switch one bit. More

Nghia Nguyen was very helpful as a service provider. Was always on top of updates and made sure everything went well! Was always on top of updates and made sure everything went well! More

Laura was an exceptional service rep. The work was done professionally. We have Complete confidence in BMW Roseville. The work was done professionally. We have Complete confidence in BMW Roseville. More

Always quick and complete service at Roseville BMW. Friendly staff and helpful service writer (Chris Cubberly). Friendly staff and helpful service writer (Chris Cubberly). More

Very helpful people in the service center got a loaner as well which was very helpful with my situation, the only reason why I do not want to give 5 stars (also thought of giving 3 stars but customer service well which was very helpful with my situation, the only reason why I do not want to give 5 stars (also thought of giving 3 stars but customer service pushed me to 4 stars) is the car wash after service. The website said car wash and sanitization will be done post service but it was missing. More

This is my second service visit, loved it. The service was quick and good. I worked with Elizabeth and she took care of everything nicely. The service was quick and good. I worked with Elizabeth and she took care of everything nicely. More

Great very helpful and thorough good service. Service representative was excellent and helpful during service Service representative was excellent and helpful during service More

Great Service, Advisor was very helpful and knowledgeable. Easy to make appointment and was done on time. knowledgeable. Easy to make appointment and was done on time. More