BMW of Roseville - Service Center

Laure was available and listened to my service needs. Great to have a ride home and also to come back later that day. Great to have a ride home and also to come back later that day. More

Service was friendly, efficient and timely. The car was serviced in the time stated and was nice and clean upon pick up. Great interaction with service rep. The car was serviced in the time stated and was nice and clean upon pick up. Great interaction with service rep. More

Jeff was great he really understood my concern with my vehicle and it being taken care of properly unlike the last dealership l went to. He was also professional, upbeat and attentive. Thank you so much J vehicle and it being taken care of properly unlike the last dealership l went to. He was also professional, upbeat and attentive. Thank you so much Jeff for being there for me l will definitely always come back. You set the perfect expectation and deserve to work less hours with more pay. More

Waiting time reasonable. Also I was able to schedule recall with loaner car since appt. Is 4-5 hours long for that. Also I was able to schedule recall with loaner car since appt. Is 4-5 hours long for that. More

Once again Laura did an excellent job taking care of me. She went above and beyond. She has made sure that I have a loaner. She went above and beyond. She has made sure that I have a loaner. More

I’ve had three breakdowns in the past two years, twice requiring a tow. Each repair was in the four to five hour range but each time the repair took two or three days. I like my independent shop for most requiring a tow. Each repair was in the four to five hour range but each time the repair took two or three days. I like my independent shop for most maintenance, but sometimes I can’t get in there and have to go to the dealer. While the dealer does good work, the downtime is much more than my Indy shop. The cost at the dealer is easily 1/3 more and They always find other catastrophic repairs they claim are “needed.” My primary mechanic always dispels those recommendations and gives me reliable advice as to what actually needs repair. Also, the hold times in the phone is unbearable. Is this Covid understaffing? More

Car was in for brake pad service. Advisor was excellent to work with, and car was ready when promised. Some right rear brake squeal present at times under light load. Advisor was excellent to work with, and car was ready when promised. Some right rear brake squeal present at times under light load. More

Quick friendly service from Nghia. Car was clean and charged when returned to me. All services were completed. Highly recommend. Car was clean and charged when returned to me. All services were completed. Highly recommend. More

Fare price for break service and oil change. Friendly service manager. Provided a video inspection underneath the car. Friendly service manager. Provided a video inspection underneath the car. More

Great job keeping me updated on the status of my car and my repair work. my repair work. More