BMW of Roseville - Service Center

Had a troublesome experience with this dealership. I had scheduled my appointment originally for another day, but they had called to reschedule me due to overbooking. When asked if I could have a loan I had scheduled my appointment originally for another day, but they had called to reschedule me due to overbooking. When asked if I could have a loaner car at least to make up for the inconvenience I was told no. Then I asked if it was okay to wait at the dealership and was also told no. The customer service on the phone was not the best. I have never had this type of experience with any bmw dealership. More

Laura was very helpful and made the experience great. Love that she kept me informed! Love that she kept me informed! More

They are always great at communicating. They always provide friendly service. Prompt service. Clean environment They always provide friendly service. Prompt service. Clean environment More

Excellent customer service by Nia. Very friendly and extremely helpful with a great sense of humor, Very friendly and extremely helpful with a great sense of humor, More

Took my vehicle in for service! Friendly, honest and up front service! I waited for my vehicle and it was fine in an expected timely manner! Friendly, honest and up front service! I waited for my vehicle and it was fine in an expected timely manner! More

Great customer service from Laura. I appreciated the service that was provided, it was quick and very thorough. This was a 10000 mile checkup and oil change. Thank you. I appreciated the service that was provided, it was quick and very thorough. This was a 10000 mile checkup and oil change. Thank you. More

She, Elizabeth, was Outstanding work and speedy feedback. From the starting for discussion, she was very focused on how to resolve for my problem. Much appreciated it. From the starting for discussion, she was very focused on how to resolve for my problem. Much appreciated it. More

All interactions with the service dept (phone and in person) have been courteous and friendly. This was our first experience with the service dept as new BMW owners and Laura made an immediate connectio person) have been courteous and friendly. This was our first experience with the service dept as new BMW owners and Laura made an immediate connection with us and was super friendly. More

Very good service. ....my service rep was very pleasant to work with and an excellent communicator. ....my service rep was very pleasant to work with and an excellent communicator. More

Very quick, helpful, and professional service. They also offered rideshare options to transport to/from their location. They also offered rideshare options to transport to/from their location. More