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BMW of Roseville - Service Center

Roseville, CA

4.7
449 Reviews

449 Reviews of BMW of Roseville - Service Center

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October 14, 2022

Good people great service I have no complaints they was there to take care of my every need job was done in a time that they said it would be and I would recommend this dealership to anyone More

by Jasmine Ferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Stevens
Oct 19, 2022 -

BMW of Roseville responded

Hi Jasmine, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 13, 2022

I like working with Laura Stevens in service at Roseville BMW. She has a great attitude toward her customers. More

by Jacqui Nolte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Stevens
Oct 19, 2022 -

BMW of Roseville responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

October 12, 2022

Very attentive, keep you informed of your car status. Very helpful with dealing with after market warranty. Very good with getting service and repairs done by the date promised. Very professional all the More

by baddogjulio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nghia
Oct 17, 2022 -

BMW of Roseville responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 02, 2022

The thought of taking my car to the dealer was daunting, however Chris at Roseville was phenomenal. I’ve never had a better or easier experience. He’s even followed up to make sure I was happy with everyt More

by seventhcrowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 08, 2022 -

BMW of Roseville responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 30, 2022

Great service and terrific staff. I always go here for everything and to top it off Laura is amazing!!!!! More

by Laurakestermd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura
Oct 05, 2022 -

BMW of Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2022

The service center goes above and beyond. They take care of me and are very accommodating and helpful. More

by amber_cowden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris & Jeff
Oct 04, 2022 -

BMW of Roseville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 26, 2022

I have just recently purchased my first BMW from a private seller. A few issues came up and walked into the dealership for support. Not knowing anyone, I was greeted so kindly by Nick Gilliand and Jef More

by Kristy Blocker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Brown, Nick Gilliand
Sep 26, 2022 -

Kristy Blocker responded

I have just recently purchased my first BMW from a private seller. A few issues came up and walked into the dealership for support. Not knowing anyone, I was greeted so kindly by Nick Gilliand and Jeff Brown. they made me feel like I have been a valued client forever. Their kindness and generosity was so unexpected that I have now become a loyal client of BMW Roseville. Most dealerships in my experience I feel at times make you feel like a number. Jeff and Nick make you feel like a valued person. Thank you!!! - Kristy Blocker

September 26, 2022

Thank real professional. thanks again worked out good thanks keep on going thanks see ya next time ok thanks More

by kgspitzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura
Oct 01, 2022 -

BMW of Roseville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 21, 2022

Our service agent, Nghia Nguyen, was helpful and knowledgable. We appreciated the loaned vehicle although there was food and paper debris thoughout the vehcile. Our repair amount is large enough th More

by charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nghia Nguyen
Sep 25, 2022 -

BMW of Roseville responded

Hi Charles, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (916) 790-1990 to discuss what we can do to help.

September 17, 2022

Difficult to reach a person on the phone, long delays for returning calls. Minor problems with communication. Prices seem very high. Other than that, service was good and job done well. More

by wes.ashford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ng
Sep 20, 2022 -

BMW of Roseville responded

Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (916) 790-1990. We'd appreciate the chance to make your experience a positive one.

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