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BMW of Roseville
Roseville, CA
688 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 09, 2023
As usual, Nyphon and the crew at BMW exceeded expectations with professionalism, friendliness and on time service. These guys ROCK !!! expectations with professionalism, friendliness and on time service. These guys ROCK !!! More
by pegasushelicopters
Employees Worked With
Nyphon
Helpful November 03, 2023
The service at BMW is always outstanding. Thank you to my advisor Jeff Brown for great communication while my X5 was being worked on as well. Thank you to my advisor Jeff Brown for great communication while my X5 was being worked on as well. More
by diane.ctech
Employees Worked With
Jeff brown
November 03, 2023
I would NEVER recommend Roseville BMW to anyone. The purchase/buy-out of my lease resulted in over seven weeks of agony due to a lack of communication and incompetence from the finance and sales The purchase/buy-out of my lease resulted in over seven weeks of agony due to a lack of communication and incompetence from the finance and sales teams. It resulted in me canceling my business with Roseville BMW and returning to my lease. After the credit union in my original deal returned at a different rate, I secured a loan I was happy with and sent it to the Roseville BMW finance team, asking them to write the contract with that bank. The team decided to keep shopping for loans for me. I ended up with nine additional hard inquiries on my credit that I didn’t authorize over 20 days after the initial credit check. I had to freeze my credit with all three bureaus to stop the attack. While unable to get any answers from anyone at Roseville, I called the team at Niello, who immediately knew the ins and outs of the loan I was looking at and had a solution to the problem within minutes. The response from the dealer below will be to call the GM, yet when I called him multiple times and left voicemails and messages with the team, I was consistently passed off to other staff members. I finally received a call back when I made official complaints with BMW of North America and Auto Nation corporate. If you’re considering doing business with Roseville BMW, run the other way. More
by Roseville95678
Employees Worked With
General Manager, Director of Finance, Sales team
October 31, 2023
Came into BMW Roseville for a recall and service inspection. Nghia was friendly, professional, and thorough. The entire experience was very helpful and quick. inspection. Nghia was friendly, professional, and thorough. The entire experience was very helpful and quick. More
by e0013
Employees Worked With
Nghia Nguyen
October 19, 2023
The greeter was amazing and set the positive tone the minute I walked in the door. My service rep, Laura was extremely professional and friendly. She was knowledgeable and kept my informed of the progr minute I walked in the door. My service rep, Laura was extremely professional and friendly. She was knowledgeable and kept my informed of the progression of my service along the way. I would highly recommend Roseville BMW based on the customer experience alone. More
by sproutinsquaw
Employees Worked With
Laura
October 18, 2023
The service advise that I had was great, I really appreciate here customer oriented and care of customer. The location of service is in Roseville, convenient, and staff is friendly. appreciate here customer oriented and care of customer. The location of service is in Roseville, convenient, and staff is friendly. More
by weinashn
Employees Worked With
Laura
October 16, 2023
40K service was quick and professional. I knew my tires were ready to be replaced and Jeff reserved the new tires ahead of time, so they could be replaced during my service. I appreciate ha I knew my tires were ready to be replaced and Jeff reserved the new tires ahead of time, so they could be replaced during my service. I appreciate having the same service rep each time I come in! More
by Dave Lee
Employees Worked With
Jeff Brown
