BMW of Roseville

Very good service and sales, perfect customer service. I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazin I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazing. She immediately got my car in, I asked if it can be done in one hour and she said "certainly". One hour later my car was ready, washed and cleaned. I highly recommend this dealership. Also, I purchased a car from them before and their prices were much more reasonable than the local Dealership in Reno. I drove 110 miles and saved a lot of money compared to I would get in Reno. More

Certified pre owned BMW PURCHASE Very friendly and helpful staff. The showroom was impressive and Maureen Rielli made the buying experience less stressful and provided the information Very friendly and helpful staff. The showroom was impressive and Maureen Rielli made the buying experience less stressful and provided the information I needed. I would return to this dealership for future car buying needs. More

In my opinion the visit was a rip off . 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started to crank low , went back and asked to have the battery voltage checked , came back fine but they still charged me $129 diagnostic fee , which by the way a new battery alone is $146 from them . and i still have the same problem . any way total rip off for a repeat customer . it take them 5 minutes to check voltage on battery and alternator . The battery was purchased and installed by them 2 months ago and the funny thing they say life time warranty but to check it $129. This would never happen at Niello BMW of Sacramento . More

Good experience I came all the way from the bayarea and I had a good experience. Everyone was very professional and relaxed. They were not pushy like CAR DEALERS. B I came all the way from the bayarea and I had a good experience. Everyone was very professional and relaxed. They were not pushy like CAR DEALERS. Borislav Helped me to find the car that best matched me and together with David got me the best deal. I will defently come back here for future business. More

GAP insurance Refund I have been contacting BMW for 3 months now regarding a refund in my GAP insurance, I have been sent to voicemail, I have emailed, and even visited th I have been contacting BMW for 3 months now regarding a refund in my GAP insurance, I have been sent to voicemail, I have emailed, and even visited the Roseville location to get my refund back. NOTHING has been done. I even signed a letter back in July stating it was going to be refunded back to me. The customer service is horrible... sure the staff is very friendly but the Financial Department is absolutely horrible. The fact that no one can talk to me or return my phone calls infuriates me. More

Refund on Cancellation of Extended Warranty I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused p I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused portion in April 2016. Five months later, I am still waiting. I was dealing with Darren Macias who told me the process would take 4-6 weeks, only to tell me 3 months later (after numerous emails) that he needed proof of Paid in Full from the lender. Darren has no knowledge of the process and has horrible customer service skills. No reply to emails/phone calls and he acts like he is doing me a favor. This is hardly the way to earn repeat business. More

RIPPED OFF AT THE SERVICE DEPT MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TI MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TIMES FOR MY BROTHER WHOM IS OVERSEAS & IS A DISABLED VETERAN OF OUR U.S. AIR FORCE, MY BROTHERS INITIAL SERVICE IN AUG 2014. MAKING GRAND TOTAL OF 8 TIMES. THE SAME PROBLEM HAS BEEN THERE EVERY TIME! "HIGH BATTERY DRAINAGE'" AKA "INCREASED BATTERY DISCHARGE". THE G,M, TOM KLEIN, WONT RETURN MY CALLS. SRVC. MGR. ALAN, HAS BEEN PATRONIZING THE SITUATION SRVC. ADVISORS: ERIC TRIEBULL AND PATRICK McGARRITY HAVE TOLD SO MANY LIES THEIR NOSES SHOULD BE A MILE LONG. MY BROTHER SPENT $$$ FOR A NEW BATTERY IN 8/2014 BUT THE PREVIOUS OWNER HAD REPLACED THE BATTERY IN 11/2013 (STILL UNDER WARRANTY) $700 THEN OCT-NOV-DEC 2015 SAID TO REPLACE SUNROOF, MODULES, BATTERY+ (5 TIMES IN SHOP) $5900. APR-JUNE 2016 (IN SHOP 10 WKS) RADIO HEAD $1580 AND AUG 2016, ALTERNATOR $1750 & TOLD ME BATTERY CHECKED OUT FINE BUT PAPERWORK SAYS A DIFFERENT STORY!! CAR STILL NOT REPAIRED CORRECTLY AND THIS SHOP IS JUST CHARGING WHAT THEY CAN BECAUSE THEY THINK IM A DUMB FEMALE!!! WRONG MY DAD WAS A MECHANIC AND I BUILT MY OWN ENGINE IN MY 1ST CAR!! More

Excellent Purchase Experience I purchased a new BMW X5 from Roseville BMW. Very straightforward with pricing, tracking the car order and delivery. Mark Holland was exceptional. I purchased a new BMW X5 from Roseville BMW. Very straightforward with pricing, tracking the car order and delivery. Mark Holland was exceptional. I would not hesitate to use these guys again. In fact I tried to for another car and even though they didnt have inventory, they went above and beyond to help me out. After trying to buy 4 cars from the Niello Group and failing, it was a great experience with Roseville (I will add that many years ago I had a driver side window shatter on my M5. Roseville service got me in same day ON A SATURDAY, and fixed it.) YMMV, but ive had pretty good experiences there. More

Great experience Everyone at this dealership was nice and helpful, Shannon (a die hard SF Giants fan like us) was friendly, he helped us got the deal we wanted and Do Everyone at this dealership was nice and helpful, Shannon (a die hard SF Giants fan like us) was friendly, he helped us got the deal we wanted and Don of finance was super to make it happen, the whole process was quick and easy. We highly recommend BMW of Roseville. More

THIS IS THE BAD PLACE TO BUY A CAR I came to this place to look for a BMW 550 GT. The seller is very nice to me at frist and they asked me about the price which I want to be. I show $40 I came to this place to look for a BMW 550 GT. The seller is very nice to me at frist and they asked me about the price which I want to be. I show $4000 less than they gave me. ( I knew it will not going to work BUT I TRIED TO MAKE THE PRICE LOWER) They said that they will not going to make this price then I said ok then I will not go to get this car. At this time the manager came to me and my grildfriend. He is super rude. He said that if you don`t have moeny then you don`t buy the car. I am not come to this place every again. More