BMW of Roseville

Happy customer Tom Diefendorf made shopping for a car enjoyable. Our car was hit from behind at 50 miles an hour while my kids and I were stopped at a traffic light. Tom Diefendorf made shopping for a car enjoyable. Our car was hit from behind at 50 miles an hour while my kids and I were stopped at a traffic light.(The driver on her cell phone.) Our car was totalled. Needless to say we were not looking and had to find something fast. Tom at Roseville Auto Mall was a pleasant surprise. He answered all our questions and bent over backwards to help us. Thank you. Highly recommend Roseville Auto Mall. More

Battery Replacement Sticker Shock Contacted service center at 9:30 on a Saturday about battery replacement. Dropped off car at 10 and was told replacement would be a min of $129. Found Contacted service center at 9:30 on a Saturday about battery replacement. Dropped off car at 10 and was told replacement would be a min of $129. Found out cost would actually be $421! Difference in price was cost to install and reset car’s computer. Ridiculous! More

False promise At the time of our purchase of a 2017 BMW, we were promised by the salesperson and manager they would pay our last lease payment of our previous car. At the time of our purchase of a 2017 BMW, we were promised by the salesperson and manager they would pay our last lease payment of our previous car. After numerous calls and emails to the salesperson and manager, we either receive promises for a return call back, phone is too full to leave messages, or the manager no longer works there. We are so disappointed and would never recommend this dealership for anything. And also note the brand new car was given to us with the battery light on. Their recommendation was to bring it to a closer bmw service center, and sent us on our way for a two hour drive home. And the 2017 bmw was full of water spots after they said it was detailed and ready for us. More

Very good service and sales, perfect customer service. I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazin I used their service for the first time for a multi point inspection. Scheduled it online and drove from Reno, NV. My service advisor Sarah was amazing. She immediately got my car in, I asked if it can be done in one hour and she said "certainly". One hour later my car was ready, washed and cleaned. I highly recommend this dealership. Also, I purchased a car from them before and their prices were much more reasonable than the local Dealership in Reno. I drove 110 miles and saved a lot of money compared to I would get in Reno. More

Certified pre owned BMW PURCHASE Very friendly and helpful staff. The showroom was impressive and Maureen Rielli made the buying experience less stressful and provided the information Very friendly and helpful staff. The showroom was impressive and Maureen Rielli made the buying experience less stressful and provided the information I needed. I would return to this dealership for future car buying needs. More

In my opinion the visit was a rip off . 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started 2 months ago we replaced a battery on a BMW X3 at the dealer for $485 and we bought the life time warranty battery and after 2 months the car started to crank low , went back and asked to have the battery voltage checked , came back fine but they still charged me $129 diagnostic fee , which by the way a new battery alone is $146 from them . and i still have the same problem . any way total rip off for a repeat customer . it take them 5 minutes to check voltage on battery and alternator . The battery was purchased and installed by them 2 months ago and the funny thing they say life time warranty but to check it $129. This would never happen at Niello BMW of Sacramento . More

Good experience I came all the way from the bayarea and I had a good experience. Everyone was very professional and relaxed. They were not pushy like CAR DEALERS. B I came all the way from the bayarea and I had a good experience. Everyone was very professional and relaxed. They were not pushy like CAR DEALERS. Borislav Helped me to find the car that best matched me and together with David got me the best deal. I will defently come back here for future business. More

GAP insurance Refund I have been contacting BMW for 3 months now regarding a refund in my GAP insurance, I have been sent to voicemail, I have emailed, and even visited th I have been contacting BMW for 3 months now regarding a refund in my GAP insurance, I have been sent to voicemail, I have emailed, and even visited the Roseville location to get my refund back. NOTHING has been done. I even signed a letter back in July stating it was going to be refunded back to me. The customer service is horrible... sure the staff is very friendly but the Financial Department is absolutely horrible. The fact that no one can talk to me or return my phone calls infuriates me. More

Refund on Cancellation of Extended Warranty I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused p I had an extended warranty on my 2010 X5 purchased through BMW of Roseville. I sold the car in April and requested a refund of the pro rated unused portion in April 2016. Five months later, I am still waiting. I was dealing with Darren Macias who told me the process would take 4-6 weeks, only to tell me 3 months later (after numerous emails) that he needed proof of Paid in Full from the lender. Darren has no knowledge of the process and has horrible customer service skills. No reply to emails/phone calls and he acts like he is doing me a favor. This is hardly the way to earn repeat business. More

RIPPED OFF AT THE SERVICE DEPT MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TI MY BROTHER IS THE OWNER OF A 2008 535I THAT HE BOUGHT IN AUG. 2014. I HAVE BEEN DEALING WITH THIS SERVICE DEPT SINCE OCT 2015 TO CURRENT TOTALING 7 TIMES FOR MY BROTHER WHOM IS OVERSEAS & IS A DISABLED VETERAN OF OUR U.S. AIR FORCE, MY BROTHERS INITIAL SERVICE IN AUG 2014. MAKING GRAND TOTAL OF 8 TIMES. THE SAME PROBLEM HAS BEEN THERE EVERY TIME! "HIGH BATTERY DRAINAGE'" AKA "INCREASED BATTERY DISCHARGE". THE G,M, TOM KLEIN, WONT RETURN MY CALLS. SRVC. MGR. ALAN, HAS BEEN PATRONIZING THE SITUATION SRVC. ADVISORS: ERIC TRIEBULL AND PATRICK McGARRITY HAVE TOLD SO MANY LIES THEIR NOSES SHOULD BE A MILE LONG. MY BROTHER SPENT $$$ FOR A NEW BATTERY IN 8/2014 BUT THE PREVIOUS OWNER HAD REPLACED THE BATTERY IN 11/2013 (STILL UNDER WARRANTY) $700 THEN OCT-NOV-DEC 2015 SAID TO REPLACE SUNROOF, MODULES, BATTERY+ (5 TIMES IN SHOP) $5900. APR-JUNE 2016 (IN SHOP 10 WKS) RADIO HEAD $1580 AND AUG 2016, ALTERNATOR $1750 & TOLD ME BATTERY CHECKED OUT FINE BUT PAPERWORK SAYS A DIFFERENT STORY!! CAR STILL NOT REPAIRED CORRECTLY AND THIS SHOP IS JUST CHARGING WHAT THEY CAN BECAUSE THEY THINK IM A DUMB FEMALE!!! WRONG MY DAD WAS A MECHANIC AND I BUILT MY OWN ENGINE IN MY 1ST CAR!! More