BMW of Roseville

I was looking for a 2021 BMW X1 for my daughter. This dealer had one of two M-sport models within 500 miles of me (Fresno). I received a great deal from Sales manager Cameron right off the bat with no n dealer had one of two M-sport models within 500 miles of me (Fresno). I received a great deal from Sales manager Cameron right off the bat with no negotiation required. I was also able to take advantage of BMW rebates and loyalty credit. My salesperson was Azzeddin and he was super friendly and accommodating. I am a BMW enthusiast and have purchased many, many BMW's. This purchase was the easiest by far. I highly recommend BMW of Roseville. More

Visit dealship receive quote. Telephone to negotiate price. Return to deal ship to collect car to find price not available. Cleaned trade in vehicle and commenced paperwork in dealer What a waste of ti price. Return to deal ship to collect car to find price not available. Cleaned trade in vehicle and commenced paperwork in dealer What a waste of time and unethical More

I was not happy with my original salesperson. I went back and worked with Gina and purchased a different vehicle. She was very easy to work with and the finance person was very through and knowledgeable and and worked with Gina and purchased a different vehicle. She was very easy to work with and the finance person was very through and knowledgeable and made the process painless. The only thing I was not satisfied with was the car was not detailed as promised and not ready at the appointed time. I mentioned this but no offer was made to have me bring it back. I feel as if once the papers were signed, they don't care anymore. More

I was lied to by this salesperson, my friend referred me to the sales guy he bought two cars from. He negotiated incredible deals with them for his two cars. When I test drove a car I liked I gave an offer to the sales guy he bought two cars from. He negotiated incredible deals with them for his two cars. When I test drove a car I liked I gave an offer and the sales guys told me they do not negotiate price, the price was above KBB. I walked away and will never return. They lost a customer. I DO NOT recommend this place, go to another dealership. More

In 2016 I bought a 2013 BMW 528i (my first used car), and I was sold a 84 month service contract that I was told would cover all services next 7 years (I paid $3,400). This week I went for my early oil ch I was sold a 84 month service contract that I was told would cover all services next 7 years (I paid $3,400). This week I went for my early oil change and found out that my service contract will expire next month, and the service contract that I purchases started from when the car was new, and I in reality only have been able to use the contract for 4 years. Lesson learned.. never buy a service contract, unless you drive a lot of miles More

CPO's are not factory CPO's, but they say they are. I purchased a 2016 BMW 340i for $37k cash. Aside from being a low mileage lease return in good condition, it came advertised with the BMW Certified s I purchased a 2016 BMW 340i for $37k cash. Aside from being a low mileage lease return in good condition, it came advertised with the BMW Certified status, as stated on their website and confirmed via Andrew K (SP) and Azzeddin S (CFS) prior to and during the sale. On 6/10/19 I contacted Andrew K. via text and requested an appointment to have some damage that we identified prior to the purchase repaired, and I also mentioned that I could not find the second key fob in the car. Andrew replied saying the car only came with one key and that I would have to purchase the second key from the Parts department. I replied and reminded Andrew that per BMW CPO guidelines, all CPO BMW’s are delivered with 2 master keys / fobs. Andrew replied and said he would talk with David about this and get back to me. The next day, I received a reply from Andrew stating my car is not BMW Certified, it is AutoNation Certified, and therefore not covered by the guidelines of BMW nor does it have the extra year of factory warranty. I replied and requested 100% confirmation this was the case. Andrew said we could discuss and review paperwork when I came in for the promised repair. I drove to the dealership on the 19th to drop the car off for the body work, but instead was introduced to David, a Sales Manager. I explained my situation to him and he assured me the car was not marketed as a BMW Certified pre-owned vehicle, which I disagreed with. He also explained that it can no longer be factory certified. We agreed the only resolution at this point was for him to buy the car back. He said he needed to work on this and asked me to contact him on the 25th . I have sent 2 emails to David and the only response I received was an automated confirmation that my email was opened. This is precisely the level of service I have been provided since I purchased this vehicle. Stay away. More