BMW of Roseville

Warranty Claim denied. Engine misfire after 2,000 miles. We purchased a 2009 BMW 328i last August 2019. It had 92,xxx miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the ca We purchased a 2009 BMW 328i last August 2019. It had 92,xxx miles when purchased. I was assured that I have a 90 day or 4,000 mile warranty if the car breaks down. Last October 30, 2019 the car started rough. I know it was a misfire. I contacted the dealer and dropped it off the next day for repair. I informed them that it is still under the 90 day or 4,000 mile warranty. The Service Adviser called me that I have engine misfire due to multiple failed ignition coil. She also informed me that my claim was denied since it was caused by a spark plug which was not a listed warranty item. My warranty contract does not show spark plugs as included or excluded item. Also my warranty contract does not show ignition coils as covered warranty item. Pretty much my warranty contract does not show a lot of items covered. My contention is that if they want to be specific on whats covered they also need to be specific on whats excluded because if I was told that spark plugs are excluded I would have requested this replaced or checked prior to purchase. Spark plugs for BMW are recommended by BMW service since owners really have no idea when it should be replaced. I had a 2014 X3 and it was done every 50,000 and I had a 2007 X3 which was done at 90,000 just before my warranty expired. Covered on my warranty are: Engine, Transmission, Electrical, front wheel drive, rear wheel drive, steering, front suspension, rear suspension, air conditioning, hybrid/electrical components, cooling, fuel delivery, safety system, seals and gasket. (each item has a list of components) Exclusions on the warranty are: modifications, abuse, misuse, negligence, collision, manufacturer recall, non covered condition. (explanation and scenario on each line.) I ask them which part of the exclusion applies to me. They said non-covered condition. Spark plugs are part of maintenance. But that exclusion line does not mention anything about maintenance. All they could tell me is that it is not on the listed item as covered warranty. I explained to them that under Electrical it mention distributor and coil. Modern cars don't have Distributor Ignition System but they have Coil on Plug Ignition System. This line should apply to my vehicle. I am still waiting Auto Nation Warranty to respond to me. I have been in contact with the Auto Nation Warranty claim most of the time. The dealership is still undecided on helping me. The car has been in the shop for 7 days. More

Great Deal and Customer Service at BMW of Roseville Jason, I purchased my new 3 series (328d) from your dealership last week and have been very pleased. First of all, I communicated and worked w Jason, I purchased my new 3 series (328d) from your dealership last week and have been very pleased. First of all, I communicated and worked with such helpful people along the way; Anna Duguid, Michael Gonzales, Caity Kennedy, and especially Andrew Kammerer and Tom Diefendorf. Each was extremely courteous and professional and made the purchasing experience as painfree as possible. I've been visiting other dealerships in the area, including other BMW dealerships and yours was exceptional. Andrew and Tom went out of their way to go the extra mile. Andrew drove my new car to my home, because I didn't have any other way to get it there. And Tom personally delivered floor mats to my home! Tom Diefendorf made sure I felt good about my purchasing decision! Three years ago I visited the Roseville location and did not have such a great experience. I vowed to never go back. But positive interactions and communication with those listed above and yourself convinced me to give you another try, and I'm glad I did. I'm also very pleased with my purchase and feel I was treated very fairly. As a local education leader, I come into contact with many people in the area, and will highly recommend your dealersip to those I interact with. Thanks again to you and your team for exceptional service and for treating me as a valued customer! More

Tom Diefendorf- Outstanding Customer Service Experience! I wanted to share my outstanding customer service experience with Tom Diefendorf at BMW Roseville. I was helping my daughter with the purchase of a 2 I wanted to share my outstanding customer service experience with Tom Diefendorf at BMW Roseville. I was helping my daughter with the purchase of a 2015 BMW. Tom and I spoke on the phone several times before meeting him in person with my daughter. Tom emailed me all the options on the vehicle making sure to include the safety features that were most important to me. Tom would always call me on time for follow up and was genuine in character, unlike the other dealerships I had been dealing with, such as Niello and Mountain View. When my daughter and I came in to meet with Tom Diefendorf, he was patient with my questions, professional and extremely polite. Tom also showed a great deal of knowledge and care, as well as, a good listener to our concerns. Tom Diefendorf made the entire transaction seamless and smooth. He continued to follow up with me after the purchase which gave me true "peace of mind" if we ever needed anything, Tom would be there for us. Tom Diefendorf was easy to do business with, treated me with respect and urgency, kindness and concern. I would highly recommend and refer my family and friends to Tom Diefendorf and Roseville BMW when purchasing a new or used vehicle. More

Regardless of customers safety and live!!! My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes My wife’s 2012 X3 ( w/ extended warranty), BMW of Roseville refuse replace the brakes at 60000 miles and stated the front brakes @ 7mm and rear brakes@ 5mm. But, when we bring to another BMW dealer,after measure, both front and rear are due to replace @ 3mm. BMW of Roseville heat and regardless of customers safety and live. More

BMW auto nation This testimony is in reference to Tom Diefendorf... I worked with Tom while shopping for my BMW. Tom listens very carefully... and cares about what t This testimony is in reference to Tom Diefendorf... I worked with Tom while shopping for my BMW. Tom listens very carefully... and cares about what the customer wants.. He is not like the stereotypical " car guy" who is looking for his best interest only... Tom has great communication and follow up. I would never hesitate to call Tom again for any of my family car needs... Thanks Tom!!!! More

Interesting experience Interesting transaction, but I got the vehicle I wanted at a fair price. Cai is a very nice salesman and makes it so your not rushed or feel pressured Interesting transaction, but I got the vehicle I wanted at a fair price. Cai is a very nice salesman and makes it so your not rushed or feel pressured. More

My 535 i is unreliable $8,300 transmission replacement on my 535i at 75,000 miles with absolutely no recourse whatsoever against Roseville BMW, Niello BMW or BMW of North Am $8,300 transmission replacement on my 535i at 75,000 miles with absolutely no recourse whatsoever against Roseville BMW, Niello BMW or BMW of North America. Not a phone call, note or anything in response after my letters to Roseville BMW. I've owned three BMWs and this will be my last and I will never go to a BMW dealership for service again. With no response BMW cost themselves thousands of dollars. Jim Sacramento More

Never trust any service centers fully I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it b I had given my 3 series for a service cause my Rear right tire was loosing its air pressure every Monday. So when I give my vehicle and collected it back, all the tire pressure was at 40 psi instead of recommended 32 psi. I trusted the service engineers and it was my life I had put at risk , when I checked the psi at 40 while driving back home from BMW Roseville. Luckily I checked the TPM to see this discrepancy and drive back immediately to get the tire pressure reduced to the recommended 32 psi. Lost complete trust on BMW as a brand with this error, which could have caused my life. More