BMW of Roseville

Bought this car here in 2008-2009. Since then Chris Cuberly has been my service consultant. He is outstanding in every way and keeps us satisfied. Cuberly has been my service consultant. He is outstanding in every way and keeps us satisfied. More

Great service my car was repaired and the service department kept in contact with me via text the entire time. I work in Law Enforcement and was not able to pick my car up when it was ready, Service department kept in contact with me via text the entire time. I work in Law Enforcement and was not able to pick my car up when it was ready, Service department worked with me and my demanding schedule. My BMW is running better than ever. Thank you More

The experience here was really good. It was a hot day and I had called and made an appointment to see the car I was interested in. They parked the car in the shade which was so nice! The salesman was very ni I had called and made an appointment to see the car I was interested in. They parked the car in the shade which was so nice! The salesman was very nice and helpful; no pressure! There are only 4 stars because of the amount of time I had to wait to talk to finance. It took well over an hour of waiting to get into finance. Snacks and water were provided, but it was a long wait. Once in finance, it was pretty quick. Overall, I would buy here again. More

It was my first time at bmw roseville and it was one of the least stressful car purchase I ever had. Very nice sales people. Will definitely go back and purchase a car with them again in the future. the least stressful car purchase I ever had. Very nice sales people. Will definitely go back and purchase a car with them again in the future. More

This. Was my second purchase at BMW Roseville this year. The experience was excellent on both occasions. Both vehicles were special order and Josh Moore was very attentive to my needs. Both vehicles arri The experience was excellent on both occasions. Both vehicles were special order and Josh Moore was very attentive to my needs. Both vehicles arrived exactly as ordered and I couldn’t be happier with my decision to deal with BMW of Roseville. I will definitely recommend this dealership to my friends. More

Custimer service is always very important and autonation bmw provides a good service each and every time I have been at the dealer to service my vehicle bmw provides a good service each and every time I have been at the dealer to service my vehicle More

As a first time BMW owner/customer I was very happy with the buying process, the service dept and the staff. The service advisor process is much more organized than the dealer I was using before. the buying process, the service dept and the staff. The service advisor process is much more organized than the dealer I was using before. More

xxxxty car already in the shop after 4 days its a brand new car sucks an the service sucks I wish that this wouldn't happened new car sucks an the service sucks I wish that this wouldn't happened More

I recently moved to the area and took my BMW for service. The agent -extremely friendly- went through all things that showed up for the time of service, then suggesting the typical not critical stuff like wi The agent -extremely friendly- went through all things that showed up for the time of service, then suggesting the typical not critical stuff like windshield whippers and changing the battery of the car key fob. The agent carefully selected what to tell me to lure me into getting -"the windshield wipers are $40, like the store" "the concentrated windshield cleaner it's only $3" - and what not to tell me -they charged me $30.99 for a $2 retail battery for the car key, $14 to spray frigi-fresh in the cabin filter, which is more than a whole new can, retail price, and like that who knows what else. $200 for a non-required wheel alignment you can get done for about half in most places -not told the price. I understand that everybody needs to make a profit. At the same time, one can assume a fair price, even high for being BMW, but some things are outrageous, especially when you have been told what seemed normal prices for 2-3 items so it looks like it makes sense to get everything done in there, but then not told the prices of others. To add to it, one of the windshield wipers doesn't wipe in the middle -if you don't even bother to check that a windshield wiper does what it's supposed to do, I wonder about everything else you do there. I was told I was going to get a call in 2-3 days after my service to check that everything was OK, and a survey email, and I waited and waited for it to mention the wipers -never had a call, email, nothing. I eventually emailed the agent to cancel my scheduled service for next year explaining all this. He never called with an explanation, an apology, nothing. I just received an automated email saying that the appointment had been cancelled. I guess the have enough customers being one of the few BMW places in the area and could not care less. I live 45 min from the dealership so it's not even worth going there to get and then spend an hour to get it replaced. Disappointed of paying BMW service prices to get this service, so of course not coming back. I am seeing now the reviews in here so I guess my case is not the only one. More