BMW of Roseville

Chris was responsive and kept me in the loop. They had to order the part and were down a few mechanics (standard during COVID, right?), and as a result there was a delay in getting my car repaire They had to order the part and were down a few mechanics (standard during COVID, right?), and as a result there was a delay in getting my car repaired, so they put me in a loaner at no charge. My car was ultimately repaired and left BMW Roseville cleaner than it had come in. Overall the dealership is very clean, and the staff is attentive and courteous. More

Service rep did not follow through with calling me to advise on services and didn't call me with an update when the vehicle' would be ready. Shoddy car wash with dirt left on windshield. advise on services and didn't call me with an update when the vehicle' would be ready. Shoddy car wash with dirt left on windshield. More

The overall customer service was above average. However, the dealership failed to let me know how long the recall service and software updates would take, which caused me not to have enough time sc However, the dealership failed to let me know how long the recall service and software updates would take, which caused me not to have enough time schedule for the service to actually get done. So I have to now make a second trip out to the dealership to complete the services. More

The dealership is clean and nice. The staff are attentive to your needs and helpful. The staff are attentive to your needs and helpful. More

James is great! Always cordial and kind. He keeps me updated and contacts me if there are any changes with my car. Always cordial and kind. He keeps me updated and contacts me if there are any changes with my car. More

I would have given 5 stars but I didn’t care for the pressure to purchase the service plan. Otherwise very good. pressure to purchase the service plan. Otherwise very good. More

Recently bout a 3 series from BMW Roseville, the process was easy and they were able to get me a car within a week while all other BMW dealers around me were going to make me wait for 6 months. The sales we was easy and they were able to get me a car within a week while all other BMW dealers around me were going to make me wait for 6 months. The sales were very helpful and he went above and beyond to get me the car I wanted with the best deal possible. Thanks, Roseville BMW for a smooth and easy buying process. More

I had a wonderful experience at the BMW Service Center. James was very professional and compassionate. I was running late and he was very understanding. He got my car in right away and took the time to sho James was very professional and compassionate. I was running late and he was very understanding. He got my car in right away and took the time to show me some features I was unaware of. He also kept me up to date on every step that was going on. I was able to pick my car up right before I had to go to work. I appreciate the care that was taken. More

Excellent service and customer care. Service people go beyond what is necessary. I was given a courtesy car to help me with a personal issue. Service people go beyond what is necessary. I was given a courtesy car to help me with a personal issue. More

Ordered exact what i want…. Excellent dealing with customers and i m happy to be a part of bmw Excellent dealing with customers and i m happy to be a part of bmw More