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BMW of Roseville
Roseville, CA
711 Reviews
BMW of Roseville is the premier destination for all things BMW in the Greater Sacramento area, and is one of the largest BMW dealerships in Northern California. Located in Roseville, our dealership is proud to serve residents from the surrounding Sacramento, Citrus Heights, and Folsom areas. From the latest new BMW vehicles for sale, to our extensive used inventory, BMW of Roseville has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 711 reviews
May 04, 2022
I was attempting to purchase a used vehicle online, due to distance and disability. I resided a good 6 + hrs drive away. I elected for delivery option, and sensed hesitation from dealership. I spoke to to distance and disability. I resided a good 6 + hrs drive away. I elected for delivery option, and sensed hesitation from dealership. I spoke to one salesperson, and assumed he was my contact person and would keep me update and informed, but he did not do a good job of that, nor did he inform me that he would be off for a couple of days, and give me another salesperson to speak with, until I called him. That salesperson never called me, as #1 said he would. I called him, and he had to get updated and call me back. I never spoke to him again. A Manager ended up calling me and spoke like he was processing a sale, and informing me of next steps and completing their credit application, etc. even though I had already been approved by both my bank and credit union. After letting Manager know that their credit app is complete, I expected a response of some sort, with some kind of haste, but nothing. So I called them again. That is when I found out that they had sold it or promise it to someone else who lived there locally!!!! Whaaaat Seriously?!?! WOW!!! My issue with BMW of Roseville Management & Staff is the way they handled this situation. In that, they lacked being honest, and communicating and keeping me posted. I had told them that I was willing to pay the transfer fees, and I just could not understand their lack of communication and hesitation on selling me this vehicle. I would have preferred honesty and full transparency, and just say hey go find one in your area to test drive and if you like it, then okay we will proceed w/ or w/o deposit - knowing that it's a crappy ride/drive (having only 4cyl, weighing 4000+). OR If they weren't interested in selling online and doing transfer, then establish that policy and do and say that to online consumers, don't be wishy washy, and lie, and make promises you have no intention of keeping. Why lie to me, or avoid me or not communicate? If it was extra $$$ you wanted to profit from me, and saw that you couldn't - okay so which is better: 1) having an upset customer writing bad reviews on social media, or 2) having a great review, and a lowered ROI? I would say that bad reviews are pervasive and everything on social media stays around and sticks, so it would behoove you to be more mindful in working with online/virtual customers. It appears as though your policies, procedures and protocols pertaining to online/virtual consumer services have not yet been established or well trained. So, it's probably a good idea to not serve this niche of consumers until BMW of Roseville has their PP&P's for online/virtual consumers established and implemented. Or it risks getting a bad reputation and a slow decline in achieving goals of their strategic plan ( if they even have one). As it turns out, the car that I thought I wanted, I do NOT want. SO, I thank you for assisting in dodging that bullet, whether intentional or not -you really could have handled it much more professionally, and just be honest, and tell me hey that's a really crappy vehicle. It's a 4000+ weight and it only has 4 cyl hybrid or not, go test drive one, and see. LOL That is all you had to tell me! Don't string me along and not communicate at all...that's just unprofessional. More
by mbhagauti
Employees Worked With
Sean (maybe - don't remember), Eddie - Manager and Corporate
May 01, 2022
Nice dealership with friendly people and a good snack selection. The coffee was good too. I had an appointment at 7:20 but wasn't called in till after 8 which was a Little annoying. I had a different adv selection. The coffee was good too. I had an appointment at 7:20 but wasn't called in till after 8 which was a Little annoying. I had a different advisor this time and I came in for a oil change. All of a sudden I had recommendation to do $1800 repairs. I said no but was happy to join the $199 oil change plan he recommended an added a lubricant that he recommended as well. After waiting for 3 hours , the advisor comes to get me but tells me that I was 4 months shy from qualifying for the $199 oil change through bmw. He then proceeds to tell me that now with one oil change, my total was $188. I wish he told me earlier and not after he did the repair. It was a deal with it kind of moment. I loved that dealership and would drive from west Sacramento to go there because or my previous advisor Laura. Now , I’m not so sure. More
by e.mazahreh
Employees Worked With
Nghia Nguyen
April 29, 2022
The staff were very patient with me as I had to wait quite a long time due to supply chain issues, but in the end I am extremely pleased with my new X3 and with how helpful all the staff were! quite a long time due to supply chain issues, but in the end I am extremely pleased with my new X3 and with how helpful all the staff were! More
by Linda
Employees Worked With
Ronny, Lawson, and three others I can't remember their names (sorry)!
April 27, 2022
From the moment you drive in to the moment you drive out, regardless of if you are getting a new BMW or an 18 year old BMW serviced you and your BMW are treated with respect. Nghia is a pleasure to work with regardless of if you are getting a new BMW or an 18 year old BMW serviced you and your BMW are treated with respect. Nghia is a pleasure to work with and is very knowledgeable, he keeps you well informed of the progress and details of your service request. We started going to Roseville BMW after multiple bad experiences with a closer dealership, and haven't regretted the switch one bit. More
by lucasja
Employees Worked With
Nghia Nguyen
April 19, 2022
Very helpful people in the service center got a loaner as well which was very helpful with my situation, the only reason why I do not want to give 5 stars (also thought of giving 3 stars but customer service well which was very helpful with my situation, the only reason why I do not want to give 5 stars (also thought of giving 3 stars but customer service pushed me to 4 stars) is the car wash after service. The website said car wash and sanitization will be done post service but it was missing. More
by Pravin
Employees Worked With
James
