BMW of Roseville

Service was friendly, efficient and timely. The car was serviced in the time stated and was nice and clean upon pick up. Great interaction with service rep. The car was serviced in the time stated and was nice and clean upon pick up. Great interaction with service rep. More

Jeff was great he really understood my concern with my vehicle and it being taken care of properly unlike the last dealership l went to. He was also professional, upbeat and attentive. Thank you so much J vehicle and it being taken care of properly unlike the last dealership l went to. He was also professional, upbeat and attentive. Thank you so much Jeff for being there for me l will definitely always come back. You set the perfect expectation and deserve to work less hours with more pay. More

Waiting time reasonable. Also I was able to schedule recall with loaner car since appt. Is 4-5 hours long for that. Also I was able to schedule recall with loaner car since appt. Is 4-5 hours long for that. More

Once again Laura did an excellent job taking care of me. She went above and beyond. She has made sure that I have a loaner. She went above and beyond. She has made sure that I have a loaner. More

We always have a great experience when we get our BMW serviced with Laura at Roseville BMW! serviced with Laura at Roseville BMW! More

I’ve had three breakdowns in the past two years, twice requiring a tow. Each repair was in the four to five hour range but each time the repair took two or three days. I like my independent shop for most requiring a tow. Each repair was in the four to five hour range but each time the repair took two or three days. I like my independent shop for most maintenance, but sometimes I can’t get in there and have to go to the dealer. While the dealer does good work, the downtime is much more than my Indy shop. The cost at the dealer is easily 1/3 more and They always find other catastrophic repairs they claim are “needed.” My primary mechanic always dispels those recommendations and gives me reliable advice as to what actually needs repair. Also, the hold times in the phone is unbearable. Is this Covid understaffing? More

The process is easy and simple. Got in and signed contract for my new car (total time spent 1 hr 30 mins.) PRICELESS. Gina, salesperson to my Finance person all personable and pro Got in and signed contract for my new car (total time spent 1 hr 30 mins.) PRICELESS. Gina, salesperson to my Finance person all personable and professional. More

We researched the cars we were interested in before going to the dealership and were happy to see they had the cars on the lot that they said they had. We also didn't want to spend a lot of time sitting ins to the dealership and were happy to see they had the cars on the lot that they said they had. We also didn't want to spend a lot of time sitting inside, and Luis, our salesperson, respected our concerns. He was very upbeat, answered our questions, and gave us the space and time we needed. More

First time buyer of a BMW. Many time buyer of other vehicles. While I consider myself a car enthusiast, I have never been a fan of German “over” engineered cars, and certainly Many time buyer of other vehicles. While I consider myself a car enthusiast, I have never been a fan of German “over” engineered cars, and certainly never thought I would buy one. I must say that the dealership experience here was bar none the best experience I have had in the last 35+ years of car buying. My interactions with the various people at the dealership during the purchase process were stellar. These guys were friendly, informative, quick, and amenable all without any sales pressure. But for me, it was very evident that these folks are car people first and salesmen second. We spent more time talking about cars in general than we did about buying one of their cars. It’s too bad that not all dealerships hire staff like these guys. Their passion came through and made an otherwise dreadful buying experience truly a pleasure. As far as my review of the new M5 Competition… To be determined. More

Car was in for brake pad service. Advisor was excellent to work with, and car was ready when promised. Some right rear brake squeal present at times under light load. Advisor was excellent to work with, and car was ready when promised. Some right rear brake squeal present at times under light load. More