BMW of Rockville - Service Center

Great service, wonderful and awesome advisor (Mr. Jarred Brown), he is the best! Always patient with us and provides all information needed, he is an excellent with customers including myself! He mak Jarred Brown), he is the best! Always patient with us and provides all information needed, he is an excellent with customers including myself! He makes my visits to BMW easy and fun, by making sure I have everything I need, information, and not long wait! He always welcome me very nicely and always follow up to make sure I have all information, he is very knowledgeable and passionate about his work! I'm grateful to have him as an Advisor! Big thanks to Mr. Jarred Brown More

I came in as an emergency with the motor smoking Jarred Brown, my service advisor, assessed the problem and demonstrated the cause and the solution. He kept me posted regarding the progress and additiona Brown, my service advisor, assessed the problem and demonstrated the cause and the solution. He kept me posted regarding the progress and additional finding that were essential. I reviewed the video made by the team and agreed to the repairs necessary. As in the past, I was impressed by the effort to help me in an emergent situation and restore my BMW. I am deeply thankful to Jarred Brown and the team at BMW of Rockville.....my wife and I will continue to have our BMWs serviced at your dealership More

The team was incredibly communicative and prompt. I appreciated their feedback, explanations, and their patience with me as I decided how to proceed based on their very helpful feedback. I appreciated their feedback, explanations, and their patience with me as I decided how to proceed based on their very helpful feedback. More

The Service advisor Ali Souley is very Knowledgeable and courteous. The car was ready as promised and on time. Thank you for a great service and experience courteous. The car was ready as promised and on time. Thank you for a great service and experience More

Very confusing with scheduling recall appointment with remote site scheduling different time from dealership. Also, with appointment, it took over 3 hours for software update. That’s a symptom of oversche remote site scheduling different time from dealership. Also, with appointment, it took over 3 hours for software update. That’s a symptom of overscheduling. Software could not take more than an hour. The “update” erased all of my data and my phone link More

Jaime was awesome to deal with and handled everything professionally and was extremely responsive to my needs. She helped me with everything from intake to getting the loaner car figured out. She was a professionally and was extremely responsive to my needs. She helped me with everything from intake to getting the loaner car figured out. She was a pleasure to work with! More

Very efficient and courteous service. I was kept informed at key stages. Very happy with Rockville BMW service I was kept informed at key stages. Very happy with Rockville BMW service More

Jose was amazing and he helped me with my vehicle and explained me everything from A to Z. explained me everything from A to Z. More

Joel was very helpful, he explained everything & even suggested future services I may end up needing. Overall very satisfied with my service suggested future services I may end up needing. Overall very satisfied with my service More

Efficient, knowledgeable and seamless service process with excellent staff ! The attention to detail by William Rodriguez was outstanding. with excellent staff ! The attention to detail by William Rodriguez was outstanding. More