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BMW of Rockville - Service Center

Rockville, MD

4.6
615 Reviews

615 Reviews of BMW of Rockville - Service Center

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May 09, 2024

They provided a loaner, free of charge, since they needed more time to diagnose my car. Will provided me with daily updates about the status and anticipated delivery time of my car. More

by r_rabinowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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May 10, 2024 -

BMW of Rockville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

April 16, 2024

Fast and great service! The technician video is supper helpful and detailed. My service advisor is great! More

by Stellableu74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 18, 2024 -

BMW of Rockville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

April 14, 2024

Easy to make an appt. and excellent communication throughout the process. Didn’t try to upsell. More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Apr 15, 2024 -

BMW of Rockville responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

April 13, 2024

This was my first visit at this dealership. Overall great experience. Staff was very nice, service facility was very clean and had a fully functional area for me to sit and get some work done w More

by cjpatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Apr 15, 2024 -

BMW of Rockville responded

Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

April 11, 2024

Can't say enough good things about my experience at this dealership. Truly impeccable service! More

by cedricwaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Apr 13, 2024 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2024

My service rep(Bryan) was so nice and pleasant throughout my visit. My salesman Sivun is always available and terrific. More

by JREDDONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Webster
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Apr 05, 2024 -

BMW of Rockville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Rockville! Drive safe, and we'll see you on the road.

April 02, 2024

Quick response from Joel, my service advisor at BMW of Rockville, complimentary car wash after each service. More

by 3-series owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
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Apr 04, 2024 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2024

The service rep, Pattara was very helpful. Service was excellent and repairs were completed earlier than promised. More

by GI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pattara
Report | Print
Mar 30, 2024 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 22, 2024

The service rep’s are great. My latest rep,, Leon, was terrific and extremely helpful. More

by florespourrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
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Mar 24, 2024 -

BMW of Rockville responded

Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

March 19, 2024

BMW Rockville is a great facility. Its great to have car sales, service, & merchandise in the same building. service staff were very helpful & professional More

by olivaretired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Clark
Report | Print
Mar 21, 2024 -

BMW of Rockville responded

Hi, thank you so much for your positive comments about BMW of Rockville! Please don't hesitate to reach out if there's anything additional we can do for you.

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