BMW of Rockville - Service Center

Bryan Webster, BMW Service Representative, explained the service required for my car and showed me on his iPad pictures of the work to be done. He was very efficient, polite and informative. service required for my car and showed me on his iPad pictures of the work to be done. He was very efficient, polite and informative. More

Car got fixed quickly and Jonathan’s customer service was excellent. Will go back specifically to work with him. excellent. Will go back specifically to work with him. More

Fast and speedy service They diagnosed the problem quickly and kept me informed every step of the way. quickly and kept me informed every step of the way. More

My service experience at BMW of Rockville was top notch from my conversation with the service scheduler to working with the cashier to pay for the work done. I was greeted quickly, led to the customer lou from my conversation with the service scheduler to working with the cashier to pay for the work done. I was greeted quickly, led to the customer lounge for refreshment, met with my service advisor, Ali, who explained the recommended maintenance, and an Uber was then called for me. My car was returned to me quickly and washed with a video of the status of my car’s condition. Quality speaks for itself and that is the service department at BMW of Rockville and Ali. Thank you! More

The customer service was great. I am really, really please with the service provided during my visit to that Dealership I am really, really please with the service provided during my visit to that Dealership More

Awesome place to service your BMW. Jamie the service advisor is detail-oriented,smart and willing to assist customers. What a man can do Jamie does it better. Her follow up with custo Jamie the service advisor is detail-oriented,smart and willing to assist customers. What a man can do Jamie does it better. Her follow up with customer is great More

Excellent customer service, very friendly staff. I highly recommend Jarred Brown for all of your BMW service needs. The BMW parts department is excellent as well, as is the facility itself. Very mod I highly recommend Jarred Brown for all of your BMW service needs. The BMW parts department is excellent as well, as is the facility itself. Very modern with an eye catching sales floor and very comfortable seating throughout. BMW of Rockville is an outstanding choice for all of your BMW needs. More

I’m really upset with your service, never had this for long time. Didn’t get the loan car, when come back to pick up next day using the taxi cab, my car wasn’t washed. I used to have bmw 745 for ten yea long time. Didn’t get the loan car, when come back to pick up next day using the taxi cab, my car wasn’t washed. I used to have bmw 745 for ten years and got good service in old building. New building looks better obviously but there is no service at all. More

Efficient & responsive. I was accommodated during the auto working procedure with transportation to a nearby location. Then my car was ready and my inquiries were met with I was accommodated during the auto working procedure with transportation to a nearby location. Then my car was ready and my inquiries were met with clear answers. More

Couldn't be easier. Made appointment at time I wanted, had follow up before appointment with my great service rep Robert Eric Clark, received a video with explanation o Made appointment at time I wanted, had follow up before appointment with my great service rep Robert Eric Clark, received a video with explanation of service required and pricing, and car was ready on time. No surprises. My rep made a point of checking everything out and explaining the condition of the car. Great experience!!! More