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BMW of Rockville - Service Center

Rockville, MD

4.6
608 Reviews

608 Reviews of BMW of Rockville - Service Center

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May 14, 2024

Service managers and the mechanics are always communicating very detailed descriptions of any work that needs to be done on your car. Work is completed on time and perfectly finished. More

by sherrilweiss1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Brown
May 14, 2024 -

sherrilweiss1947 responded

I have been very pleased with your service department. Jarred Brown has been extremely professional and addressed all of the mechanical issues with my car. The mechanics always figure out any difficult problems my car might be experiencing.

May 14, 2024 -

sherrilweiss1947 responded

Finished responding

May 14, 2024 -

sherrilweiss1947 responded

Finished

May 14, 2024

BMW of Rockville completed a thorough checkup and determined that the brake pad sensors were routed incorrectly by the garage that had worked on the brakes previously. They rerouted the sensors and d More

by Dionysus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Blumberg
May 16, 2024 -

BMW of Rockville responded

We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

May 14, 2024

On Mother’s Day I was driving home to PA from Northern VA, I was on 495 north when I got a flat. The tires are run flats so I found a hotel near the closest BMW dealership. That happened to be Rockville B More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
May 16, 2024 -

BMW of Rockville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Rockville! Feel free to stop by if you ever need any more help.

May 09, 2024

They provided a loaner, free of charge, since they needed more time to diagnose my car. Will provided me with daily updates about the status and anticipated delivery time of my car. More

by r_rabinowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
May 10, 2024 -

BMW of Rockville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

April 16, 2024

Fast and great service! The technician video is supper helpful and detailed. My service advisor is great! More

by Stellableu74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Apr 18, 2024 -

BMW of Rockville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

April 14, 2024

Easy to make an appt. and excellent communication throughout the process. Didn’t try to upsell. More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 15, 2024 -

BMW of Rockville responded

Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

April 13, 2024

This was my first visit at this dealership. Overall great experience. Staff was very nice, service facility was very clean and had a fully functional area for me to sit and get some work done w More

by cjpatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 15, 2024 -

BMW of Rockville responded

Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

April 11, 2024

Can't say enough good things about my experience at this dealership. Truly impeccable service! More

by cedricwaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 13, 2024 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 04, 2024

My service rep(Bryan) was so nice and pleasant throughout my visit. My salesman Sivun is always available and terrific. More

by JREDDONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Webster
Apr 05, 2024 -

BMW of Rockville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Rockville! Drive safe, and we'll see you on the road.

April 02, 2024

Quick response from Joel, my service advisor at BMW of Rockville, complimentary car wash after each service. More

by 3-series owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
Apr 04, 2024 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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