BMW of Rockville - Service Center

Consistent Great Service Experience I’ve had the pleasure of working with the service department at BMW of Rockville for almost 10 years and my experience led by the Service Manager Scot I’ve had the pleasure of working with the service department at BMW of Rockville for almost 10 years and my experience led by the Service Manager Scott Cascone has been excellent over that period. I have several BMW dealership options in the area when it comes to having my vehicle serviced but I continue to drive the 30+ miles to BMW of Rockville because of my experience with Scott and his team. If you want a great customer experience, get your vehicle serviced properly and on time visit BMW of Rockville. More

Excellent Following purchase of our BMW X3, we returned to the dealership for a hands on briefing concerning the technical aspects of the auto. Mr. Danny Goldi Following purchase of our BMW X3, we returned to the dealership for a hands on briefing concerning the technical aspects of the auto. Mr. Danny Goldin, in an outstanding job. He was throughly competent in all aspects of the vehicle, used a calm, self-assured manner in delivering his explanations and answered all our questions to our complete satisfaction. He is a credit to the dealership! More

Outstanding Service Experience I had a flat tire on my BMW. My experience from the car being dropped off by Roadside asst to picking up my car at BMW of Rockville, Scott Cascone an I had a flat tire on my BMW. My experience from the car being dropped off by Roadside asst to picking up my car at BMW of Rockville, Scott Cascone and Jeff Doss were amazing. More

Service Experience I have had superb service both times my car needed an unscheduled emergency service for a punctured tire. They were able to accommodate me on a short I have had superb service both times my car needed an unscheduled emergency service for a punctured tire. They were able to accommodate me on a short notice, provide me with a complimentary loaner, and (most importantly) keep me in the loop with their communication. My service advisor, Eric Clark, is the best advisor I have ever had at BMW (and I have owned 9 BMWs in the past 18 years) Lance Mitchell runs a fantastic service organization and should be commended. More

Use Danny Goldin as your BMW Genius Danny was very helpful to a couple of folks whose computer skills are not rusty, but close to nonexistent. He was patient, clear and thorough, and we Danny was very helpful to a couple of folks whose computer skills are not rusty, but close to nonexistent. He was patient, clear and thorough, and welcomed our many questions. More

Working with Jennifer Cierra I have previously given a review for Roxanne Roch-Rigo who was outstanding to work with in leasing my new 2015 BMW X5. She was very helpful in explai I have previously given a review for Roxanne Roch-Rigo who was outstanding to work with in leasing my new 2015 BMW X5. She was very helpful in explaining the changes to and additions to the new X5 over my last 2012 X5. But, she also suggested that I meet with Jennifer Cierra (Product Genius) if I had any further questions. I met with Jennifer on Thursday, May 7, and Jennifer provided an excellent follow-up to what I had received from Roxanne. Jennifer was personable, knowledgeable, and very helpful in going over the many features of my X5. I want to thank her for her assistance and relay to Rockville BMW how instructive and worthwhile this program is. Lee D. More

Excellent Service Department My service experience was the best I have ever had, EVER!!! I recommend Jeff Doss for any service work you may need. jdoss@bmwrockville.com or 240-2 My service experience was the best I have ever had, EVER!!! I recommend Jeff Doss for any service work you may need. jdoss@bmwrockville.com or 240-283-8839. More

Exceed Expectations The great customer service mentality at BMW of Rockville is evident with all the people that work in the service department. Essex at the service ent The great customer service mentality at BMW of Rockville is evident with all the people that work in the service department. Essex at the service entrance is always so welcoming and sets the stage for a great experience. The service associates always are helpful and keep you informed regarding the schedule and scope. When I need an oil topping, I call in advance - the oil is waiting and i am in and out in minutes. Great job and thanks. More

I now understand my new I3 Danny Goldin at Rockville BMW gave me a great overview of the features of my new I3. He was knowledgeable and courteous AND he answered every questio Danny Goldin at Rockville BMW gave me a great overview of the features of my new I3. He was knowledgeable and courteous AND he answered every question I had regarding my new car. More

Bad service After 2 hrs wait they didn't have any car for rent. They ask me to wait another 2 hr or change my tired then they will provide us a loaner . After 2 hrs wait they didn't have any car for rent. They ask me to wait another 2 hr or change my tired then they will provide us a loaner . More