BMW of Rockville - Service Center

Exceed Expectations The great customer service mentality at BMW of Rockville is evident with all the people that work in the service department. Essex at the service ent The great customer service mentality at BMW of Rockville is evident with all the people that work in the service department. Essex at the service entrance is always so welcoming and sets the stage for a great experience. The service associates always are helpful and keep you informed regarding the schedule and scope. When I need an oil topping, I call in advance - the oil is waiting and i am in and out in minutes. Great job and thanks. More

I now understand my new I3 Danny Goldin at Rockville BMW gave me a great overview of the features of my new I3. He was knowledgeable and courteous AND he answered every questio Danny Goldin at Rockville BMW gave me a great overview of the features of my new I3. He was knowledgeable and courteous AND he answered every question I had regarding my new car. More

Bad service After 2 hrs wait they didn't have any car for rent. They ask me to wait another 2 hr or change my tired then they will provide us a loaner . After 2 hrs wait they didn't have any car for rent. They ask me to wait another 2 hr or change my tired then they will provide us a loaner . More

Pick another BMW service center if you can A month ago I called the Manager Kevin Topolski at the dealership to setup an appointment for the repair of my 7 series . After leaving two messages, A month ago I called the Manager Kevin Topolski at the dealership to setup an appointment for the repair of my 7 series . After leaving two messages, I never got a call back. Today I needed to get a blown tire replaced. Their GM, Lance Mitchell told me it will take less than 90 minutes to replace the tire and it will not be worth getting a loaner. The tire replacement took over 2.5 hours. After about 1.5 hours, I asked how much longer do I need to wait. I was told they are working on the car and never answered the question of how much longer I need to wait. This dealership's service has always been poor. For example, the day I purchased the car the check engine light came-on with 60 miles on the car. I called the dealer, they said I must have not tightened the fuel cap. Presuming I did something wrong, what reason would I have to fill fuel in a car that was delivered to me with a full tank. When I took my car there, the service representative asked me to wait. He claimed they will need to just reset the light and check the fuel cap. About an hour later, no one provided me an update. When I went looking for the representative, I found he had left for the day. He left for the day, while leaving me hanging in the waiting room. They finally found that the fuel gasket was blown and needed to keep the car for repairs. Since that first day, every time I take my car there, the experience has been far from good. There was one time they changed the battery stating the car needed a higher rating battery. The next time they said the battery never needed to be changed to a higher rating. They are never able to replicate the problems I encounter, so I started to record the issues and send the videos to the dealer to prove the issues were real. In summary, I feel this dealership is not only incompetent, but not trust worthy. More

Super Service + My car was so new that the Anti-wheel & tire warranty had not been received by the warranty company yet, but when I had a tire that had a nail in the My car was so new that the Anti-wheel & tire warranty had not been received by the warranty company yet, but when I had a tire that had a nail in the "run flat" tire, JC (Juan Carlos Rodriguez) realized it would be several hours to obtain the authorization for replacement, so he arranged for a loaner car & I was on my way within to work within minutes. The job was done while I worked away without charge except for the $50.00 decuctable. Hard to argue with that for phenominal service, which JC & BMW of Rockville have always provided. More

Triple charged for one alignment I had an alignment done. When I drove off the lot, the alignment was noticeably off. I returned after just one commute to work. They were booked, so t I had an alignment done. When I drove off the lot, the alignment was noticeably off. I returned after just one commute to work. They were booked, so they scheduled me for a month and a half later. When I arrived, they used the passage of time to deny their guarantee to their work. They charged me for a second alignment. They found a problem, which they fixed, then charged me for a THIRD alignment. Total cost to get an alignment: about $585 More

BMW Rockville, MD-STAY AWAY, if you value your time & money! I took my 535XI to be checked at this dealership due to a message coming from the computer: “high battery drain.” The service advisor, Mr. Beaver Ho I took my 535XI to be checked at this dealership due to a message coming from the computer: “high battery drain.” The service advisor, Mr. Beaver Ho, assured me after his techs had spent more than an hour investigating, that the issue was due to an “IBS cable” and that it would cost $650.00 to replace it. I point blank asked if he was completely sure that cable would solve the problem and I was told “it sure will”. After all, I certainly wouldn’t OK a costly repair that was a “maybe.” So based on that assurance I sanctioned the work. Next day the service advisor called and informed me that they replaced the cable but the issue was still there and that they now suspected the battery. I told him that it couldn’t be the battery as it had been replaced less than 18 months ago and I had it tested twice before I brought my car to the BMW service center. Based on this news, I requested that they waive the charge for the cable. The service advisor refused, and suggested I speak with the service manager, Mr. Lance Mitchell. I called Mr. Mitchell, and after 2 days of talking, it was very evident that nobody in that “service center” knows what they are talking about. They wanted me to put in a new battery and leave the car for another round of investigations (and, of course, more unfounded charges). Based on criteria presented to me I thought-- and rightly so-- that I should take my car out of there, as they proved themselves to be inept. I again requested waiving the cable charge as replacing it did NOT fix anything in the car and that I had agreed to replace the cable with M. Ho’s assurance that doing so would solve the issue. Mr. Mitchell became hostile and told me that my car is ready and to come take it before EOB that same day or else I would be charged $90.00+ per day for not returning the loaner, beginning the next morning. And, he reiterated that they would not waive anything. I decided to call the dealership’s General Manager (GM), but, in his absence spoke with a very pleasant gentleman (Assistant GM) Mr. Nicholas Popovici . He listened to my complaint and asked me to let him speak with the service manager and call me back. We did that twice and after talking to the Service Manager twice, the Assistant GM told me he was told “they did the work and have to charge for it!” and that “honestly speaking they do not seem to know what they are talking about.” I repeated my request for a waiver of the cable charge but was denied that, and the best the Assistant GM was able to do was a 10% discount on the part (BTW, this discount is offered to anyone under this month’s promotion!) So, I wasted 3 days, $597.00 and a was subjected to a great deal of aggravation because of an inefficient and unreasonable Service Manager who could not see that it was his team’s mistake . 10 minutes into driving the car off the service center, the “Check Engine” light came on. This light has not been there before and I am definitely not bringing the car back to this unprofessional and unreasonable dealer. BMW Rockville could not correctly and professionally diagnose my car’s problem and refused to do the honorable thing by not charging for something I did not need in the first place. Thus, I encourage all BMW drivers to stay far away from the Rockville BMW Service Center if you are looking for quality service to your vehicle -- and do not have a boatload of money to throw away! More

Avoid them at all costs! I came here for the first time Saturday 6/28/14 for a simple oil change (which ended up costing $225). Came home with 4 ruined wheels, clear coat on a I came here for the first time Saturday 6/28/14 for a simple oil change (which ended up costing $225). Came home with 4 ruined wheels, clear coat on all 4 wheels stripped in patches. Service Manager Scott Cascone was no help denying any wrong doing by them but thanks for offering a quote to have them refinished. Ridiculous! More

Excellent service Well, I serviced my BMW Z4 at BMW of Rockville, and while they worked in my vehicle they offered me one of their loan cars. I've been in other BMW dea Well, I serviced my BMW Z4 at BMW of Rockville, and while they worked in my vehicle they offered me one of their loan cars. I've been in other BMW dealerships to service my cars and usually to get a loaner you must have an appointment, so I was greatly surprised because I was a walk-in customer ready to spend at least half of my day at the dealership. Juan Carlos, kept me informed regularly over the phone about the status of my vehicle, very friendly and professional guy. As a matter of fact, I felt the service was so nice that I went to the sales area and got me a 5 series. More

I am recovering from back surgery at the same time my car was due in for service. Recuperation from the surgery meant that I was unable to drive my automobile. Zaheer Rangwalla, my customer advisor, went was due in for service. Recuperation from the surgery meant that I was unable to drive my automobile. Zaheer Rangwalla, my customer advisor, went above and beyond the call of duty by coming to my house, picking up the car and driving it to the service center. He will return it when the service is completed. I have arranged the exact service required with my service manager Beaver Ho, who is very attentive to my health and service issues. BMW of Rockville and its service center deserve an outstanding rating for meeting my unusual customer need for help given my temporary disability. More