Back

BMW of Rockville - Service Center

Rockville, MD

4.6
602 Reviews

602 Reviews of BMW of Rockville - Service Center

Sort by
August 08, 2017

Please avoid this place I stopped by for my BMW accident collision service and they kept my car for three month. They told me to give it to me in three weeks first and then n More

by Tesfayye Gari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Saneman
May 04, 2017

Horrible customer service. Horrible experience. Make sure not to use D'Angelo Cates as a service adviser. Lack of customer service and hostile attitude towards customers is very More

by sergei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
D'Angelo Cates, Jack Saneman
April 04, 2017

"Execptional Service" I always have superb service whether it's scheduled or not. Joy will always accommodate me on a short notice, provide me with a complimentary loaner, More

by MaggieR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Chilcoat
January 29, 2017

Unprofessional and unethical If you're reading this and considering taking your car to BMW Rockville Service Center, please don't do it. Consider another location, even if it is f More

by Mv11c5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Cascone
November 16, 2016

FREE LOANER PROMISED BUT DENIED When I asked yesterday for the ‘”courtesy loaner” at BMW of Rockville MD the service advisor said that I did not qualify for one because I lacked co More

by fully insured
Recommend Dealer
No
Employees Worked With
D'Angleo Cates
October 13, 2016

Worst experience at a service center - EVER Have had 5 tires put on car in 25K miles. Each time they blame it on the road. Unable to fix other problems after 10 times for same issues. Service More

by WorstBMWSERVICE EVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
various service writers and managers
May 12, 2016

Impressive customer service I was rather disappointed to learn about the clutch in need of replacement on my three and a half year old 328i knowing that my previous 325i had no c More

by AT016
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cascone
May 04, 2016

Awesome, Exceptional Service , Knows service excellence I had superb service when my car needed an unscheduled emergency service. They were able to accommodate me on a short notice, provide me with a compli More

by D Mc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Cascone, Lance Mitchell, and D'anglo
April 11, 2016

BMW Genius very helpful! Set up appointment to see Danny at BMW to learn the functionality of my new car. He was extremely helpful in showing me a number of tricks to get fun More

by PD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Goldin
April 01, 2016

Great experience with service department I contacted my sales manager (Nicolas Popovici) about a problem that came up with the vehicle. Within the hour I got a call from the service manager More

by tobes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cascone, Nicolas Popovici
...
57
...