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BMW of Rockville - Service Center
Rockville, MD
608 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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608 Reviews of BMW of Rockville - Service Center
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May 30, 2024
Recently I had my BMW serviced and was disappointed. This was my experience. First the service department advisor suggested a coolant flush which was already done 12 months ago and not due. Fortunately, This was my experience. First the service department advisor suggested a coolant flush which was already done 12 months ago and not due. Fortunately, I caught that right away and it was not ordered. Then a condition-based vehicle check was ordered instead of the complimentary multipoint inspection coupon service (gave the coupon). I also ask the advisor about a cabin air filter quote and agreed to have it replaced. This is where things got miscommunicated because of misunderstanding. What I wanted and got were two different things. They did the vehicle condition check and charged me and did not perform the cabin air filter change. Prior to taking the vehicle in for service I noticed from the last service done, one single air filter housing clip missing. They did not stock this clip and now waiting for the part. Additionally, I left two messages for two of the service managers concerning my experience and have yet to receive a courtesy call back. When customer service declines because of increased service demands that's not a good sign. Finally, there was no one available at the payment area to pay the invoice. Fortunately, I was able to pay with the service advisor which was the one good thing. In conclusion I only brought the car in for a yearly oil and filter change, 2yr brake flush, cabin filter, and a single engine air filter housing clip. So, my car still needs the cabin filter and engine air filter securing clip. More
by Porscheflyer
Employees Worked With
JM
May 19, 2024
Service advisor does not follow up with questions about your vehicle maintenance plan in a mannered time. Choses to use text as communication which I find odd. Left message with Service Manager over 10 day your vehicle maintenance plan in a mannered time. Choses to use text as communication which I find odd. Left message with Service Manager over 10 days ago and no call back. Good service is hard to find. More
by damdan1jr
Employees Worked With
Jaime and Service Manager
May 15, 2024
From the time I arrived until the time I left, I was treated with courtesy, respect and friendliness. The team was professional, the waiting area was clean and best of all, there was a lot of helpful c treated with courtesy, respect and friendliness. The team was professional, the waiting area was clean and best of all, there was a lot of helpful communication. Overall excellent experience! More
by Kdecraene22
Employees Worked With
Jonathan Blumberg
