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BMW of Rockville - Service Center

Rockville, MD

4.6
604 Reviews

604 Reviews of BMW of Rockville - Service Center

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May 21, 2024

Excellent communication from the service representative and timely delivery of the car as promised. A great first time experience. . More

by Ckehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
May 22, 2024 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 20, 2024

He is very helpful,patience,and efficiency. We would highly recommend other client to choose his service. More

by Kathyww.lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pattara
May 22, 2024 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 19, 2024

Service advisor does not follow up with questions about your vehicle maintenance plan in a mannered time. Choses to use text as communication which I find odd. Left message with Service Manager over 10 day More

by damdan1jr
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime and Service Manager
May 22, 2024 -

BMW of Rockville responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

May 18, 2024

Excellent service ,providing a timely , responsive and friendly service. overall great customer experience and follow up More

by Myjawdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
May 20, 2024 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 15, 2024

The service department always takes good care of me! My car is done in a timely manner. More

by tsundin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 16, 2024 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 15, 2024

From the time I arrived until the time I left, I was treated with courtesy, respect and friendliness. The team was professional, the waiting area was clean and best of all, there was a lot of helpful c More

by Kdecraene22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Blumberg
May 16, 2024 -

BMW of Rockville responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2024

Service managers and the mechanics are always communicating very detailed descriptions of any work that needs to be done on your car. Work is completed on time and perfectly finished. More

by sherrilweiss1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Brown
May 14, 2024 -

sherrilweiss1947 responded

I have been very pleased with your service department. Jarred Brown has been extremely professional and addressed all of the mechanical issues with my car. The mechanics always figure out any difficult problems my car might be experiencing.

May 14, 2024 -

sherrilweiss1947 responded

Finished responding

May 14, 2024 -

sherrilweiss1947 responded

Finished

May 14, 2024

BMW of Rockville completed a thorough checkup and determined that the brake pad sensors were routed incorrectly by the garage that had worked on the brakes previously. They rerouted the sensors and d More

by Dionysus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Blumberg
May 16, 2024 -

BMW of Rockville responded

We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

May 14, 2024

On Mother’s Day I was driving home to PA from Northern VA, I was on 495 north when I got a flat. The tires are run flats so I found a hotel near the closest BMW dealership. That happened to be Rockville B More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
May 16, 2024 -

BMW of Rockville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Rockville! Feel free to stop by if you ever need any more help.

May 09, 2024

They provided a loaner, free of charge, since they needed more time to diagnose my car. Will provided me with daily updates about the status and anticipated delivery time of my car. More

by r_rabinowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
May 10, 2024 -

BMW of Rockville responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

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