BMW of Rockville - Service Center

Today I barged in on Joy Chilcoat without an appointment and she gave me the best service and professional assistance I’ve ever had at BMW of Rockville. Thanks, Joy, for helping me out and for all your tim and she gave me the best service and professional assistance I’ve ever had at BMW of Rockville. Thanks, Joy, for helping me out and for all your time! More

Kristina Williams was great. She was very knowledgeable and helpful. She prioritized the service for my car and followed up with me timely. Awesome experience! and helpful. She prioritized the service for my car and followed up with me timely. Awesome experience! More

They always go above and beyond do. Very responsive. Always keep me apprised on what’s going on with my car. Very Friendly and courteous Always keep me apprised on what’s going on with my car. Very Friendly and courteous More

Very friendly staff! Jeff was amazing and very knowledgeable. Gave me really good advice. The work done is fast and reasonablely priced. Will come back again. knowledgeable. Gave me really good advice. The work done is fast and reasonablely priced. Will come back again. More

I bought a 2016 428cxi at Rockville BMW last summer and got the maintenance package as well. I brought the car in for my first service and am very impressed with the service and experience - it really sets got the maintenance package as well. I brought the car in for my first service and am very impressed with the service and experience - it really sets a new bar for me. Seeing up the appointment, meeting with a service advisor, getting a loaner car, and having all the service covered under the maintenance package all meet or exceeded my expectations. Everyone I worked with from check in to pick up was cordial and professional. I received timely updates and even video summary of the tire and brake condition. My service advisor, Dezire, wisely assessed that the service would take some time and recommended that I get a loaner, and I appreciate her setting and managing expectations appropriately. All in all, outstanding service, and I know I'm in good hands with the team at Rockville BMW! (Service done: oil change, cabin air filter, spark plugs, brake fluid, wiper blades) More

Very helpful and professional. I’ve been servicing my BMWs and always quality work delivered with a smile. I had worked with several service advisers and all are great. This time, many thanks Chelsea BMWs and always quality work delivered with a smile. I had worked with several service advisers and all are great. This time, many thanks Chelsea More

Everyone was polite and helpful. Jonathan at the loaner car desk was wonderful. I am glad I chose this facility. I will be back. Thank you. car desk was wonderful. I am glad I chose this facility. I will be back. Thank you. More

New renovation, nice showroom service center. Much improved drop off location. Car serviced as per appointment, all done as per estimated time. Car not washed though after service. (Dealer recall improved drop off location. Car serviced as per appointment, all done as per estimated time. Car not washed though after service. (Dealer recall service so no charge) More

$$$$ for an oil change! “Computer” reading of car - not one word re: results - guess it was ok?? Wanted air pressure and tires checked - not done - air pressure way too high in each tire and needed one new one word re: results - guess it was ok?? Wanted air pressure and tires checked - not done - air pressure way too high in each tire and needed one new tire next day. Very poor when I bought 4yrs ago and poor service now. Will not buy from them again More

Brought my BMW for maintenance. The experience was wonderful. Very courteous and efficient customer service from drop off to pickup! I would recommend Rockville BMW and service advisor Eric Clark! wonderful. Very courteous and efficient customer service from drop off to pickup! I would recommend Rockville BMW and service advisor Eric Clark! More