BMW of Rockville - Service Center

Clean, organized, efficient, attentive staff at all levels, unique video service to see work needed, team work is apparent..Customer waiting area needs redesigning, as there are customers who bring the levels, unique video service to see work needed, team work is apparent..Customer waiting area needs redesigning, as there are customers who bring their business laptops and openly conduct office work/talks, while others are trying to view and hear the screen offerings. Petitioned areas as you had before renovations would be perfect. More

Excellent service! They fit me into the service schedule during the busiest time of the year…July 4th holiday rush. Their customer service was fantastic. during the busiest time of the year…July 4th holiday rush. Their customer service was fantastic. More

Take long time even after taking my oil change appointment. It took 2and 1/2 hours. Also I recommend to have vendors machine for snacks. There is nothing to eat after waiting such a long time. appointment. It took 2and 1/2 hours. Also I recommend to have vendors machine for snacks. There is nothing to eat after waiting such a long time. Service guy was excellent. More

Excellent service and very professional staff especially my service rep “Joy Chilcoat”. She is very honest, informative and easy to communicate. Great experience overall as always. my service rep “Joy Chilcoat”. She is very honest, informative and easy to communicate. Great experience overall as always. More

Courtesy and professional staff, quick turnaround in getting car back after repairs were made, Clean and up-to-date lounge for customers to relax in while waiting for vehicle to be serviced. getting car back after repairs were made, Clean and up-to-date lounge for customers to relax in while waiting for vehicle to be serviced. More

Their service is amazing. When I first returned from Germany I took the car to another BMW dealership and they did not take the time to enter my vehicle into the main USA BMW system. Joy at BMW of Rockv Germany I took the car to another BMW dealership and they did not take the time to enter my vehicle into the main USA BMW system. Joy at BMW of Rockville went out of her way to make sure everything was updated the in the system and spent the time to explain everything required for my service, and even advice to prevent further damage in the future. I’ll definitely only go to Rockville for service and purchases. More

Very pleased with bith the quality of work and service advisor update through stage of work approved by extended warranty for work to be performed. advisor update through stage of work approved by extended warranty for work to be performed. More

Very friendly and professional staff - excellent customer service!! The loaner program makes servicing my BMW a breeze - no inconvenience of being without a car! I highly recommend!! service!! The loaner program makes servicing my BMW a breeze - no inconvenience of being without a car! I highly recommend!! More

No loaner car, no car delivery service. But they provide ride services, service writer was very friendly & helpful, tech, performance would be seen soon after driving for few days, Leave it for later. ride services, service writer was very friendly & helpful, tech, performance would be seen soon after driving for few days, Leave it for later. More

My Service Advisor Eric was very attentive and responsive to my vehicle, after purchasing four new RFT tires I called Eric to notify him of noise, he ask me to return to shop, he noticed front differential h to my vehicle, after purchasing four new RFT tires I called Eric to notify him of noise, he ask me to return to shop, he noticed front differential had defects so he had it replaced. More