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BMW of Rockville - Service Center

Rockville, MD

4.6
608 Reviews

608 Reviews of BMW of Rockville - Service Center

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September 23, 2021

Good people, Excellent service!! Very organize nice Good people, Excellent service!! Very organize nice place to hangout while your waiting . I definitely go back for service my car next time . I’m gl More

by The Donovan’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Saneman, Mark Gaunt, D'Angelo Cates, Ali Souley, Jeff Doss, Juan Rodriquez, Joy Chilcoat, Eric Clark
Report | Print
September 21, 2021

Friendly staff, great service. Loved the lounge where I could work while my vehicle was being serviced. More

by Kamal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Rodriquez
Report | Print
September 08, 2021

Outstanding sales and service staff in a , nice facility; everyone professional, courteous and helpful. Have purchased all my BMWs from this dealer, great service always More

by srelerford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suvin Viswanathan, Juan Rodriquez
Report | Print
Sep 09, 2021 -

BMW of Rockville responded

Thank you for your continued trust in BMW of Rockville! We're delighted that you've stayed in our family over the years. We'll always be here for your BMW needs. Thank you again!

September 04, 2021

Service advisor was friendly, responsive, and knowledgeable. Unfortunate that a loaner was not available but overall happy with the service and attention to detail that was given More

by Khk71886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Sep 09, 2021 -

BMW of Rockville responded

Thank you for your recommendation of Jaime and our service team! We're delighted to read that you had a fantastic experience with us.

August 28, 2021

The staff was amazing from drop off to pick up!! More

by beckettrtb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Cascone, Jeff Doss
Report | Print
Sep 09, 2021 -

BMW of Rockville responded

Thank you for the 5-star feedback! We're so glad we made your service visit A+++!

August 27, 2021

Excellent customer service and communication by Joy Chilcoat. All work performed was expertly done. Quite pleased. More

by jeffo225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Chilcoat
Report | Print
Sep 09, 2021 -

BMW of Rockville responded

Thank you for your kind comments about Joy! We're glad you were pleased with the high level of service that Joy and our team provided you. Thank you for choosing BMW of Rockville!

August 26, 2021

Great service advisor and my problem was taken care of … in time for me to go to work. My car was also clean when I got it. More

by Morro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Clark
Report | Print
Sep 09, 2021 -

BMW of Rockville responded

Thank you for posting your review. It's our goal to ensure we exceed your expectations when it comes to service. We're glad we did just that! Thank you for servicing your BMW with us!

August 26, 2021

Great team at BMW Rockvilke. They have outstanding attention to detailed customer service, understanding of the problem, and commitment to solving it. Trustworthy and reliable. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Reid and Jarred
Report | Print
Sep 09, 2021 -

BMW of Rockville responded

Hi Steve, Thank you very much for sharing your feedback. We are so glad that Matt and Jarred made your service experience 5-star worthy! Thank you for choosing BMW of Rockville!

August 16, 2021

My service advisor, Jerrold Brown, was very thorough and friendly both during check-in and throughout the service visit. Great experience with in-depth diagnostic and good communication keeping me well info More

by EB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerrold Brown
Report | Print
Aug 20, 2021 -

BMW of Rockville responded

Hi EB! Thank you for sharing your feedback about Jerrold. We're so glad he made the service process a breeze. Thank you for choosing BMW of Rockville for your service needs!

August 06, 2021

Very efficient, only concern is didn’t get call back to schedule, had to follow up several times More

by Snoops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriquez
Report | Print
Aug 13, 2021 -

BMW of Rockville responded

Thank you for your feedback. We're sorry that you were not contacted in a prompt manner. We will certainly do better next time. We truly appreciate you choosing BMW of Rockville!

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