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BMW of Rockville - Service Center

Rockville, MD

4.6
615 Reviews

615 Reviews of BMW of Rockville - Service Center

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July 12, 2024

BMW of Rockville delivers great customer service. Will is awesome and did a good job following up and getting our car repaired ASAP. I highly recommended BMW of Rockville! Thank you! More

by SP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodriguez
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Jul 14, 2024 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 10, 2024

Great service and not a long wait! The team took good care of my IX. Glad to be a repeat customer. More

by AaronHStallworth@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 11, 2024 -

BMW of Rockville responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 09, 2024

I have had nothing but positive experiences with the dealership and the service department. They are always courteous and efficient in addressing whatever issue has come up. More

by ejb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos
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Jul 10, 2024 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2024

Unprofessional Deceptive service department - Service Mgmt would not discuss concerns or return calls or texts. More

by Clawrence515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Cascone & Pattara K.
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Jun 20, 2024 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 20, 2024

Very professional & courtesy in customer related services. It’s been over 4 years since dealing with BMW Rockville and still impressed More

by adiboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary service advisor
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Jun 21, 2024 -

BMW of Rockville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2024

The service agent Jon was very good and professional was able to provide the details needed and any recommendations on service More

by botesabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Blumberg
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Jun 20, 2024 -

BMW of Rockville responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Rockville. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 14, 2024

BMW of Rockville has a great service department! Robert is the best--very knowledgeable and responsive. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Jun 15, 2024 -

BMW of Rockville responded

Hi Dan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 13, 2024

I enjoyed talking with Prince the customer service representative. The customer lounge area was neat and clean and I loved the coffee. More

by Carolyn Gipson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Mugisha
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Jun 14, 2024 -

BMW of Rockville responded

Hi Carolyn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 11, 2024

Everyone one at BMW Rockville has been extremely professional, courteous and pleasant! For 3 years! More

by Rudolph DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary (and Khalil)
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Jun 13, 2024 -

BMW of Rockville responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Refused to replace the part covered by warranty. Suggested another problem cause that is expensive More

by Gennady
Service Time
Recommend Dealer
No
Employees Worked With
Omar
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Jun 13, 2024 -

BMW of Rockville responded

Hi, we regret to hear that you had this experience with us. Please call our General Manager at (240) 885-8171 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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