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BMW of Rockville - Service Center

Rockville, MD

4.6
608 Reviews

608 Reviews of BMW of Rockville - Service Center

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January 28, 2023

From my experience 1) amenities are good, i. e. seating, coffee/water 2) my service person must have forgotten I was there; I had to go to the counter to find him when I was there for updates on More

by bvoc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Clark
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Feb 02, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (240) 885-8171 to discuss what we can do to help.

January 26, 2023

BMW service department is professionally run. All questions are answered and the customer service is amazing More

by Jayesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg (foreman) , William Rodriguez
Report | Print
Jan 31, 2023 -

BMW of Rockville responded

Hello Jayesh, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 26, 2023

Have bought many cars for me and my family-and the cars always have been very good in performance and repairs, while pricey are always well done. More

by jbonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Report | Print
Jan 31, 2023 -

BMW of Rockville responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

January 25, 2023

I had routine maintenance done and my sevice associate, Ali, was outstanding in getting me in and out with great ease. More

by Nrsimons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Jan 29, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 25, 2023

Great place to visit, very professional a great location. Very friendly staff, The dealer provided me Transportaion, I was able to go back to work. More

by Teresa Villanueva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodriguez
Report | Print
Jan 29, 2023 -

BMW of Rockville responded

Hi Teresa, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 24, 2023

Such an awesome experience, the service was excellent and very helpful. I got my car inspected and serviced there, they even cleaned my car both inside and out and left it spotless ! More

by sergiomormontoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Report | Print
Jan 27, 2023 -

BMW of Rockville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 24, 2023

As always very pleased with the service I received at BMW Rockville. Great to come out! More

by Jsteen3377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jan 27, 2023 -

BMW of Rockville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Rockville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 23, 2023

Excellent, prompt, informative service. Everyone was friendly and courteous and the facility was immaculately presented. More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Miranda
Report | Print
Jan 25, 2023 -

BMW of Rockville responded

Hi Chris, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 19, 2023

Friendly service and the facility is beautiful. We came on a Saturday and it was very busy. More

by Lisa.sta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Rosenzweig
Report | Print
Jan 23, 2023 -

BMW of Rockville responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 16, 2023

This dealership has maintained my car since its purchase, and I have always been pleased with their service. More

by stevenaromero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodriguez
Report | Print
Jan 20, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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