BMW of Rockville - Service Center

Reservation was easy to make. I was updated with a video on vehicle diagnosis. The repair was excellent. I was updated with a video on vehicle diagnosis. The repair was excellent. More

They were very friendly and informative. They didn't waste my time. The video inspection was very informative. They didn't waste my time. The video inspection was very informative. More

recall work done expeditiously, but their price for parts is outrageous and over inflated. They recommended I get a new cabin air filter and engine air filter. Their price was $67 and $78 respectively. Th is outrageous and over inflated. They recommended I get a new cabin air filter and engine air filter. Their price was $67 and $78 respectively. These items from genuine BMW parts dealers on the internet were charging $39 and $36, with a modest $9 shipping fee. Even if you figure in a slight premium for stocking and convenience, these prices are outrageous, and this is a chronic problem with this dealership. Was told competitive price differential was negligible, but I checked it out myself and found the difference quite significant ($145 vs. $75) They do good work, but I add this caveat to my qualified "yes" recommendation. Individuals are nice and helpful, or try to be. Corporate AutoNation not particularly consumer friendly. More

Excellent service from Zachary, he got my oil service done very quickly and called me back as soon as the car was ready to go. I will definitely be returning. done very quickly and called me back as soon as the car was ready to go. I will definitely be returning. More

Great service and I would definitely comeback for my next service here! Everything was smooth and easy. service here! Everything was smooth and easy. More

Superb service from Service Rep William Rodriguez. He was very efficient and handled the whole service process impeccably. He was very efficient and handled the whole service process impeccably. More

BMW of Rockville is part of Auto Nation (AN) so I service my Subaru Outback there. I had another great experience, this time with Jose Miranda. It took a little while before I was fully checked in, but the my Subaru Outback there. I had another great experience, this time with Jose Miranda. It took a little while before I was fully checked in, but they were quite efficient after that., They also offered to wash my car, which is part of the AN service package. One improvement would be if they could connect with AN to know what kindl of service is needed for my Subaru at various mileage levels, and not just do an oil change. More

Administrative and management in the service department are professionals. They answer your questions in lay terms and present the best solutions for the customers. I always get them to check for problems are professionals. They answer your questions in lay terms and present the best solutions for the customers. I always get them to check for problems and listen to their approach to solutions. More

Friendly staff, nice showroom with amenities, and good feedback while my car was in for service! feedback while my car was in for service! More

I took my BMW in for servicing and the entire process was excellent from beginning to end. Making the appointment was easy and I was made to feel welcome as soon as I arrived. My service advisor, Ali Soule excellent from beginning to end. Making the appointment was easy and I was made to feel welcome as soon as I arrived. My service advisor, Ali Souley, knew the service my car needed, described the work that would be done and listened for any additional questions I had. My car was returned to me on schedule washed and vacuumed. Thank you! More