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BMW of Rockville - Service Center

Rockville, MD

4.6
608 Reviews

608 Reviews of BMW of Rockville - Service Center

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March 20, 2023

Great experience and superior service as always. All well explained and a very reasonable wait. More

by Hal Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Mar 23, 2023 -

BMW of Rockville responded

Hi Hal, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 20, 2023

BMW of Rockville successfully diagnosed our check engine light and addressed the issue in a timely fashion. More

by GS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
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Mar 23, 2023 -

BMW of Rockville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 16, 2023

Great experience. Omar was attentive and the work was done promptly. Overall, very smooth process to get an appointment and a top notch facility. More

by NavH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Mar 20, 2023 -

BMW of Rockville responded

Hi Navh, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 15, 2023

Service has been excellent. I purchased the car new as well, and have always been very satisfied. More

by psryerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrod Brown
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Mar 19, 2023 -

BMW of Rockville responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Rockville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

March 14, 2023

We were very pleased with the customer service. Especially appreciated the attention from Omar Pacheco. He was very respectful and helpful which made the appointment pleasant. We are happy with More

by Michael Culloty
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Omar Pacheco
Report | Print
Mar 17, 2023 -

BMW of Rockville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

March 11, 2023

The service advisor was attentive to my request. I also appreciated the availability of a car service for a ride to the train station. More

by Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Mar 14, 2023 -

BMW of Rockville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

March 11, 2023

Scott Cascone, who runs the service department, always goes beyond the norms to be sure that the work is done right and properly. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cascone
Report | Print
Mar 14, 2023 -

BMW of Rockville responded

Hi Jay, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

March 10, 2023

Great service, the service advisor kept me informed, no wait time issues were resolved in a timely manner. More

by amvg_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Mar 13, 2023 -

BMW of Rockville responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

March 07, 2023

Expensive service but much more detailed on to the point. Jaime is a great service representative. More

by Santosh Misal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Mar 10, 2023 -

BMW of Rockville responded

Hi Santosh, thank you for taking the time to leave us feedback. Please don't hesitate to reach out to us if there's anything more we can do!

March 04, 2023

My service was just as advised it would be when I dropped off my car. No more or less. More

by YoSoG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred
Report | Print
Mar 06, 2023 -

BMW of Rockville responded

Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

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