BMW of Rockville - Service Center

Jarred is EXCEPTIONAL! ! He understands our needs and makes owning our BMW a pleasure. He made calls to get in wheels and tires for us to make sure we could have our X5M50 ! He understands our needs and makes owning our BMW a pleasure. He made calls to get in wheels and tires for us to make sure we could have our X5M50 on the road again quickly. He gets stuff done! Jared is also very easy to get in touch with and he kept me and my wife up to date on progress and completion. We will keep buying and leasing BMWs because Jarred makes the service experience great! More

The service at BMW of Rockville was overall a good experience, with some caveats. Pros: - Completed service in a day, including tire swaps and alignment. - Service rep was cordial. - Provide Ly experience, with some caveats. Pros: - Completed service in a day, including tire swaps and alignment. - Service rep was cordial. - Provide Lyft ride from their center. Cons: - Had to schedule an appt, couldn't just drop off car for service. - First time there, so entrance signs weren't clear, and some entrance doors weren't working, thus a little less convenient. - Tires were dirty looking after service. - After leaving service center, tire pressure monitor triggered. Apparently the tires were not set at a far too high pressure, so I had to correct the pressure and reset the monitor myself. Minor inconvenience, and at least they didn't lose my valve stem caps this time. More

Excellent service at Rockville BMW service center and the service advisor is also excellent. Thanks the service advisor is also excellent. Thanks More

Great place and great staff gets you a lift to work and back in a timely manner back in a timely manner More

Jaime was very helpful explaining what was involved in the service, what to expect and afterwards she helped me reset my phone and XM settings. the service, what to expect and afterwards she helped me reset my phone and XM settings. More

I’ve gone to the BMW of Rockville Service dept since 2014 and they always taken care of me. My most recent appointment was no exception. My service advisor, Robert Clark, is always helpful. and they always taken care of me. My most recent appointment was no exception. My service advisor, Robert Clark, is always helpful. More

Beautiful facility, professional staff, easy to schedule appointments. Recommended tire rotation and balance without checking mileage since previous service or checking tires. Updated software due to reca appointments. Recommended tire rotation and balance without checking mileage since previous service or checking tires. Updated software due to recall and I lost all of my settings. The dealership offered assistance to help me restore my settings. And they provided Lyft transportation to my home and back to dealership because the service took a while. More

Friendly and polite service. Job finished on time. Nice new facility. A bit irritated by having to wait almost 30 minutes to check in the car when BMW scheduled my check in time. Job finished on time. Nice new facility. A bit irritated by having to wait almost 30 minutes to check in the car when BMW scheduled my check in time. It only took 30 seconds to check in once it was our turn. More

Jaime Rosenzweig makes all the difference. She's engaged and thoughtful with customers, listening attentively to understand their needs and concerns. She is driven to deliver exceptional c She's engaged and thoughtful with customers, listening attentively to understand their needs and concerns. She is driven to deliver exceptional customer service. My car only needed a checkup with an oil change but the personal attention and care she demonstrated made me feel like I was her most important client. Keep up the great work Jaime. Good service is hard to find these days. More

Ali provided outstanding customer service with my 2021 BMW X3. Ali clearly explained the outcome of the service visit and the next steps. He is professional, friendly, and worked hard to ensure that each BMW X3. Ali clearly explained the outcome of the service visit and the next steps. He is professional, friendly, and worked hard to ensure that each element of my service request was addressed. I would recommend Ali. More