BMW of Rockville - Service Center

My experience at BMW Rockville has been outstanding. J.C. Rodriguez, my Service Advisor, takes care of me. He goes beyond in explaining the services and any other optional services. "JC" is a profession J.C. Rodriguez, my Service Advisor, takes care of me. He goes beyond in explaining the services and any other optional services. "JC" is a professional, and I highly recommend him. More

Customer Service was exceptional, everyone that assisted me with my vehicle was very kind and polite, and was able to get my vehicle back to me within a timely matter. I would definitely bring my BMW back f me with my vehicle was very kind and polite, and was able to get my vehicle back to me within a timely matter. I would definitely bring my BMW back for routine services. More

Great Service at BMW of Rockville, Omar Pacheco always Mamés sure to keep me well inform about the status of my vehicle! Mamés sure to keep me well inform about the status of my vehicle! More

Great experience—entire Team was courteous, friendly and efficient. My Service Advisor, William was the BEST. He was professional and patiently explained the service required. Scheduling the appointment was efficient. My Service Advisor, William was the BEST. He was professional and patiently explained the service required. Scheduling the appointment was easy/ no long wait once I arrived and they provided complimentary car service to my office and back to the dealership when the service was complete. William made it the easiest service ever. THANK YOU!! More

I was truly displeased with my service. The service representative wasn’t transparent about the services I need and how much it would cost. I also didn’t like that they kept my vehicle over The service representative wasn’t transparent about the services I need and how much it would cost. I also didn’t like that they kept my vehicle over night for a diagnostic test. I completely understand that the dealership can be busy at times but it’s important to communicate with all your customers and be 100% about what needs to be done when customers bring their cars in. I will not bring my vehicle back to Rockville after the experience I had. More

J.C. Rodriguez excellent Service Advisor as always! Service done quickly and as requested. However, had tires rotated and balanced, but tech DID NOT adjust air pressures so front tires had rear pressu Service done quickly and as requested. However, had tires rotated and balanced, but tech DID NOT adjust air pressures so front tires had rear pressures and vice versa. Fixed myself as didn't have time to go back to BMW of Rockville. Very disappointing to be charged over $100 for this service and not adjust tire pressures. Also, got multiple, conflicting walk-around texts from different techs. Confusing and misleading. Kudos to JC Rodriguez for investigating, resolving and taking care of us. Finally, don't like that you are not providing a Loaner Care -- I've bought two cars from Rockville and had three serviced there. Should provide loaner -- MB dealer always does. More

William was very helpful in explaining what needed to be done in addition to fixing the recall item. I was given a loaner for the time needed to complete the repairs. done in addition to fixing the recall item. I was given a loaner for the time needed to complete the repairs. More

Fabulous and Fantastic was the customer service I received and BMW of Rockville, Especially from Jaime Rosenzweig. She Provided Lyft transportation to and fro to the dealership! Much appreciated! received and BMW of Rockville, Especially from Jaime Rosenzweig. She Provided Lyft transportation to and fro to the dealership! Much appreciated! Herman Patterson More

Jared was super awesome! Kept me informed of everything that was going on throughout the process. Made sure I had a ride to my appointment. Great service! Kept me informed of everything that was going on throughout the process. Made sure I had a ride to my appointment. Great service! More

Jarred was very attentive and helpful. He made good suggestions about service options and was clear in his discussion about them. All commitments about pick up and priciywere reliable. Gla He made good suggestions about service options and was clear in his discussion about them. All commitments about pick up and priciywere reliable. Glad to have him as my contact. More