BMW of Rockville - Service Center

Was able to dropped my car earlier than appointment time. They took good care of me . Good team Excellent service They took good care of me . Good team Excellent service More

I was very happy with my service at BMW of Rockville. I worked with Jarred, who took care of 75,000 mile service and brake pad replacement I needed. Jarred also took care of the recall that was needed fo I worked with Jarred, who took care of 75,000 mile service and brake pad replacement I needed. Jarred also took care of the recall that was needed for my vehicle. He looked for and applied some discounts. The car was ready when they said it would be. More

I went to dealer for changing brake fluid because the car dashboard alerted about it. then the service specialist said microfilter needed to be changed as well when I checked in. that was ok. Later, he calle dashboard alerted about it. then the service specialist said microfilter needed to be changed as well when I checked in. that was ok. Later, he called me and said he suggested to change battery because it had 4 years though it was still working ok. that was ok as well for me. the job was done in about 2 hours. but when I picked up the car, I found a big scratch on the left front bumper. when I talked to service specialist, he said it was there before I handed the car over. that made me very upset because I was pretty sure it wasn't. I just repaired both front and rear bumper recently and they were new. he even looked all pictures he took when I arrived at service garage and couldn't provide me the evidence (dealer took pictures around the car.) Later he drove the car to inside and did something after I argued with him for several minutes. so, the scratch was covered and not be seen. I am feeling uncomfortable now. One, I know it was a temporary solution and it will come back later. Two, about the words he said the scratch was there before, which I am certain it was not. How can I trust such guy who was not honest. I am a long time customer and has been in this dealership for over 14 years. it is very disappointment. More

Experience with this dealership has caused my complete anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer. I have already escalated my concerns to BMW headquarters and plan on continuing expressing my concerns with how my vehicle was handled, managed, and serviced. More

Juan Carlos Rodriguez, BMW service advisor, provides excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can und excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can understand. More

Service Advisor Zachary was excellent, great communicator and great follow-up. He successfully navigated a third-party warranty repair. and great follow-up. He successfully navigated a third-party warranty repair. More

Thorough, but ensure you review all 'repairs' especially things you can do yourself. I didn't pre-approve adding windshield washer fluid, and they did it and billed it at a huge markup vs. my replacing it things you can do yourself. I didn't pre-approve adding windshield washer fluid, and they did it and billed it at a huge markup vs. my replacing it myself. So, insist on review of all items, including 'minor' fluids.....such costs can add up quickly here. I discovered grease on my vehicle's carpet after returning home, so will monitor for this next time. The waiting area could be improved. Please, do not have conservative 'news' channels blaring. Mute it, and have it tuned on something neutral that is not disagreeable, like the weather or history channel. I asked 2 employees, and both denied knowing how to turn down the abnoxious TV and change the channel. It made my wait, and that of others in the lounge, much less pleasant than it should have been. More

An excellent experience, as usual. After a few bad experiences with BMW of Alexandria, I started coming here for service, even though it was, at the time, significantly further from ho After a few bad experiences with BMW of Alexandria, I started coming here for service, even though it was, at the time, significantly further from home than BMW Alexandria, and I haven't regretted it. I've been so pleased with the service that if I decide to buy another BMW in the future, they'll be the first dealer I speak with. More

Service was good as expected, communication with Ali was very good and appreciated. Getting the car washed was a good bonus. very good and appreciated. Getting the car washed was a good bonus. More